bCasino - Pelaaja pyytää tietoa kotiutuksen käsittelyajasta.

I would like to know how long it takes to process a withdrawal in Brazil?

Eu gostaria de saber quanto tempo leva para fazer um saque no Brasil?

Dear hvinicius1970,

Thank you very much for submitting your complaint. We are sorry to hear about your problem.

Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

This appears and I don't know if the withdrawal was made or not or if I need to do it again

Aparece isso eu não sei se foi feito o saque ou não ou se preciso refazer

The screenshot you sent shows an error message indicating that you can request only one withdrawal at a time. Could you please specify if you have any other active withdrawal requests in your casino profile?

Not just this one, so I'll wait 14 days for the contact back

Thanks

Não apenas esse mesmo, então vou aguardar os 14 dias para o retorno de contato

Obrigado

Could you please update me on the current status of your withdrawal request? Is there any active/pending withdrawal? Please send me the screenshot of your withdrawal history.

Dear hvinicius1970,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.