BC.Game Casino - Pelaajan voitot takavarikoidaan.

I won $609,000 on the BC.GAME site a year ago, and because I had not verified my identity, the site blocked my withdrawal. After both normal and advanced authentication, the site said, "We think you have multiple accounts on the BC.GAME site, and we only allow you to withdraw the amount you deposited, and we do not give you the profit you won."

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Dear Aniiu,

Thank you very much for submitting your complaint.

Based on your conversation with the casino’s support team, the following are the things that I have gathered:

• You acknowledged the existence of multiple accounts and agreed to have the additional accounts deleted with the chat support, even though they still held remaining balances.

• You were informed by chat support that, due to the multiple accounts, your winnings were forfeited and only your initial deposit remains eligible for withdrawal.

Please let us know what specific assistance you are seeking so we can determine how to proceed.

Dear Aniiu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru