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Hello good afternoon, how is everyone doing? I made a deposit of 2000 pesos. I continued to play and managed to win up to 8000 pesos, but the moment I tried to withdraw the funds, they were blocked. I can't even withdraw the initial 2000 pesos that I deposited. I tried to reach out to customer service, but no one is responding. Could you please help me?

Hola buenas tardes, ¿cómo están todos? Realice un depósito de 2000 pesos. Seguí jugando y logre ganar hasta 8000 pesos, pero en el momento que intenté retirar los fondos, fueron bloqueados. Ni siquiera puedo retirar los 2000 pesos iniciales que deposité. Intenté comunicarme con atención al cliente, pero nadie responde. ¿Me podría ayudar?

Dear enzomoraga444,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BC.Game Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino as to why your account was blocked, and if this block was permanent or just temporary?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi,

Upon checking the account status of the user, I found no issues. The user can normally use the account and withdraw.

Best Regards

PANDA - BC.GAME

Dear enzomoraga444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.