BC.Game Casino - Pelaajan tilille on asetettu rajoituksia ja voitot takavarikoitu.

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Dear sh195,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you already passed the verification before your casino balance was confiscated?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Did you take the 500 USD that the casino returned?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Jean,

Thank you for your assistance. Here are my clear and direct answers to your questions:

Verification (KYC): Yes, my account was fully verified, and I successfully passed the KYC process before the casino confiscated my balance and restricted my account.

Duration & Block Timing: I played at the casino for only 12 days. My account was blocked and restricted immediately after I won and attempted to withdraw 20,000 USDT and send a 10,000 USDT tip to my husband's account.

Bonuses: No, I did not use any bonuses at all. My entire balance (37,000 USDT) was accumulated solely through my own deposited funds and legitimate gameplay.

The $500 Settlement: No, I did not accept the $500 offered by the casino. I completely rejected their offer because I am demanding the full release of my confiscated balance and assets.

Correspondence & Proofs: I have gathered the complete, official email correspondence between myself and the BC.GAME Recovery Team. I am sending the entire email logs and transaction proofs directly to your email: jean.s@casino.guru.

Thank you once again for your professional support and for helping me recover my confiscated funds.

Best regards, Shimaa (sh195)

Dear Shimma,

Thank you for your patience while we thoroughly reviewed your complaint against BC.GAME regarding the confiscation of your winnings/staked assets and the restriction of your account.

We have carefully examined the evidence, account logs, and the email communication between you and BC.GAME.

According to BC.GAME's findings, your account was flagged for violating Clause 6.12 (Multiple Account Policy), specifically regarding self-referral abuse. The casino’s decision is based on a combination of linked technical and financial data between your account and your husband’s account:

1. Shared Hardware Footprint: You explicitly confirmed accessing your account using your husband's device (Redmi 13). In online gaming compliance, one device corresponds to a single user profile. Device identifiers are persistent; once two accounts share a physical device, it becomes technically impossible to verify that access or control was not shared between account holders.
2. Referral Link & Inter-Account Transfers: Your account was registered via your husband's referral link, and you noted attempting direct tipping/transfers (including a 10,000 USDT transfer attempt) between the two accounts.

When an account is created using a close associate’s or household member’s referral link, operated on shared devices, and involved in inter-account fund transfers, operators view this under standard risk management frameworks as a breach of multi-account and self-referral policies.

While we acknowledge your statement that you and your husband are separate verified individuals operating independently, standard regulatory and fraud-prevention frameworks consider the casino’s position justified once these technical and financial overlaps exist. Casinos are not required to prove explicit collaboration beyond establishing those operational links.

Because the technical evidence aligns with BC.GAME’s Terms of Service regarding multiple accounts and self-referral rules, we are unable to challenge the casino's decision or demand the release of the confiscated winnings and staked assets.

As we cannot request further action from the operator under these circumstances, this complaint will now be closed as rejected.

Sincerely,

Jean