BC.Game Casino - Pelaajan tili on vaarassa sulkeutua.

Sir my username in bc casino is Sgeqme****c, on 29th december 2024 I was logged out of my account . After that I tried to login again it showed account at risk verification required. I did send the email to bc support but I wasn't assisted anywhere.Now i request casino guru to help me get my account back. I am attaching the screenshot of the email sent to bc support

Hello Emran01,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Does anybody else has a casino account in your household?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello,

We regret to inform you that we are unable to support this user, as their submitted KYC documents confirm a date of birth in 2008, indicating that they are under the age of 18. This is a direct violation of our Terms of Service, which prohibit access to our platform by individuals below the legal age. As a result, the account has been locked.

While we generally process a refund of the deposit amount in such cases, this particular user has deposited approximately $68 and already withdrawn $116. Therefore, no refund is applicable in this instance.

Best regards,

BC.GAME

Sir my account was compromised and the person who hacked my account deliberately did KYC with underage document, so that my account would be blocked. Please help me to withdraw my funds

Hello Emran01,

Thank you for your message.

We would like to note that there was no mention of a compromised account in your earlier communications. Please keep in mind that it is the player’s responsibility to ensure the security of their account and not to share login details with anyone. If your account was misused, the casino cannot be held liable for such activity.

To proceed, please send a copy of your identification to nikolas.b@casino.guru to confirm that you are not underage.

Thank you for your cooperation.

Kind regards,

Nick

I have sent my original document to nikolas.b@casino.guru , the sent were from a hacker who wanted to terminate that account

Dear Emran01,

Thank you for your understanding throughout this process.

As previously communicated, it is the player's responsibility to ensure that account credentials remain confidential and are not shared with any third parties. In this case, the submission of differing documents raised significant concerns, and in line with the casino's terms and conditions, the decision to suspend the account and withhold associated winnings was deemed necessary.

Regrettably, we must now proceed with closing this complaint.

We kindly remind you to keep your login details secure at all times to avoid similar situations in the future.

Thank you for your attention to this matter.

Best regards,

Nick