BC.Game Casino - Pelaajan tili on suljettu kotiutusyrityksen jälkeen.

Today I made a deposit of 10,000 USDT to my BC Game account (the 4th deposit)

I was playing baccarat and a bit of slots and ended up with 17924.54 USDT, when I tried to make the withdrawal I saw that it was blocked and they asked me to contact support.

I contacted support and was asked for advanced KYC verification, which was then successfully approved within seconds.

I tried to withdraw again and couldn't. Support said they were going to escalate the issue, but minutes later I couldn't access the account.

It's worth noting that I haven't received any bonuses (except for the minimum rakeback they give you, which doesn't even reach $30), it's the only account I have and I haven't broken any rules.

El día de hoy hice un depósito de 10,000 USDT a mi cuenta de BC Game (el 4to deposito)

Estuve jugando bacará y un poco de slots y llegué a tener 17924.54 USDT, cuando intento hacer el retiro veo que estaba bloqueado y me pedían contactar a soporte.

Contacté a soporte y me pidieron la verificación KYC avanzada, que luego en segundos fue aprobada satisfactoriamente.

Volví a intentar retirar y no podía. Soporte mencionó que iba a escalarlo, minutos después ya no pude entrar a la cuenta.

Cabe resaltar que no he recibido bonos (salvo lo mínimo de rakeback que te dan que no llega ni a 30 dólares) , es la única cuenta que tengo y no he infringido ninguna regla.

Dear alonsohuiman9615,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Has the casino specified any reason for the account block?

Did you use a payment method registered in your name?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello

I have previously withdrawn on 2 occasions without any problem.

The casino did not specify a reason for the block and has not yet responded.

The only payment method I made was through my Binance USDT wallet and withdrawal to my Kucoin USDT wallet.

I attach the message that I sent to you.

I sent it to Bc Game but I still don't have a response.

Hola

Si retiré anteriormente en 2 oportunidades sin ningún problema.

El casino no especificó un motivo del bloqueo y aún no ha dado respuesta.

El único método de pago que realicé fue a través de mi billetera de USDT de Binance y el retiro a mi billetera USDT de Kucoin.

Adjunto el mensaje que les

envié a Bc Game pero aun no cuento con respuesta.



Dear alonsohuiman9615, have you received a response from the casino regarding the reason for your account being blocked?

Please be aware that I will only communicate with you through the email I provided in my previous message. Do not respond to any other emails or provide any details to anyone claiming to be from Casino.Guru or BC.Game.

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello

Attached is BC Game's response.

I don't understand why they're claiming I used some kind of strategy when I bet legally. Their research team is making claims without any proof.

I only had a good winning streak for two weeks in a row. I didn't receive any bonuses or welcome bonuses to say I made any profit.

When I write to them asking for my money back, they don't specify whether they will give it to me or not.

Please support me, it's quite a bit of money that BC Game owes me.

Hola

Adjunto la respuesta de BC Game.

No entiendo por qué ponen que he hecho alguna especie de estrategia cuando he apostado legalmente. Su equipo de investigación está afirmando algo sin prueba alguna.

Solo tuve una buena racha ganando 2 semanas seguidas. No recibí bonificaciones ni bonos de bienvenida como para decir que saqué provecho alguno.

Cuando les escribo para la devolución de mi dinero, no especifican si me lo darán o no.

por favor su apoyo, es bastante dinero que me debe Bc Game.

Thank you very much, alonsohuiman9615, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello alonsohuiman9615,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BC.Game Casino to join the conversation.

Dear BC.Game Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions that the player is being accused of. You can send the information to me at michal.k@casino.guru or via Skype

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you for all the information and evidence, BC.Game Casino team.

Dear alonsohuiman9615,

Following a thorough examination of the information and evidence provided by the casino team, it has been concluded that your gameplay involved the opposite betting technique, which is not permitted. This strategy was even identified by the game provider and violates the casino's anti-fraud policy, as previously communicated to you by the casino team.

As a result, we are unable to advance your complaint and must regrettably reject it. I recommend that you familiarize yourself with the casino's terms and conditions and, of course, follow them.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru