BC.Game Casino - Pelaajan tili on suljettu ja KYC epäonnistui.

My account is blocked and balance is 0.54 ETH.

BC.game said that I have used multiple accounts.

Me and my sister have played bc.game as fun. Not at the same even time, different IPs, etc. Betting history of both accounts can prove it.

I tried to make a withdrawal on the crypto wallet that she used before at her account as a mistake.

She passed KYC successfully, my KYC has been failed without possibility to pass again.

Transfer on the same crypto wallet: what's violations here?

I want to pass KYC and to make withdrawal of funds - 0.54 ETH

Dear Juliax,

Thank you for submitting this complaint. I’m sorry to hear about the difficulties you’re facing.

Please note that having multiple accounts from the same household within a single casino often leads to complications during verification and withdrawal processes. Typically, we are only able to assist players if each account owner uses their own devices and payment methods. When the same device is used to access both your account and your sister’s account, it becomes impossible to prove that the accounts were not operated by one individual. Operating multiple accounts by one person is strictly prohibited, and in this situation, we regret to inform you that we cannot assist further.

Moreover, according to our Fair Gambling Codex for Players:

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

By using the same payment method as your sister, this rule has unfortunately been breached. While some exceptions might be allowed by casinos—such as using a joint card or obtaining prior approval—this must be communicated and approved beforehand. Payment method ownership is typically verified during the withdrawal process, as it is challenging to check during deposits. Therefore, it is the responsibility of the player to ensure the use of approved payment methods.

If you’re unable to prove that you are the legitimate owner of the payment method or lack prior casino approval to use a third-party payment method, I’m afraid we won’t be able to assist further in this matter.

Thank you for your understanding and cooperation. If you have additional details or evidence, please share them with us so we can re-evaluate the situation.

Best regards,

Veronika

Different IPs, different devices, different time of betting

I ask you to open the official investigation and ask bc.game to refund

"I tried to make a withdrawal on the crypto wallet that she used before at her account as a mistake." - I am sorry but this is a breach of the Terms and Conditions. Each player has to use a payment method that is in their own name and belongs solely to them, not to any other people. Since you used your sister's wallet to request your withdrawal, we are unable to help you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.