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Team,

I am sending this as a final warning regarding the illegal freezing of my funds. My account (Username: [Redacted] is fully KYC verified (Advanced Level) and holds a balance of ₹2,64,51,844 (INR).

The most serious issue is your platform's erratic behavior:

My account was recently reopened after a long period of investigation. However, within minutes of being reactivated, it was maliciously locked again without any new activity or violation on my part. This "open-and-shut" tactic clearly shows that your system or manual reviewers are intentionally preventing me from accessing my 2.6 Crore INR balance.

Currently, I am facing a "Prohibited gambling period" ban until the year 2099. This is an absurd and unacceptable way to treat a verified high-balance user.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Ruepsh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru