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My account shows account verification required i am not able to login I submitted all documents but they locked my account permanently I have some money I that which is my brother's money which he gave me tip to transfer as he was not able to transfer money at that very time

Dear kifayatahmad347,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do I understand correctly that your account was blocked because you made a deposit with your brother's payment method?

I will be waiting for your reply patiently.

Best regards,

Kristina

NO actually my brother has a seperate account and I also have an account on bc game he send me some tip from his account after that my account got locked I submitted all documents first they said we will verify then after submitting all the documents they send me email that your account is permanently locked

Thank you for your reply, kifayatahmad347. So your brother deposited money into your account? Or did he transfer funds from his casino account to your casino account?

Have you received any explanation from the casino regarding this issue?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear kifayatahmad347,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.