BC.Game Casino - Pelaajan talletusongelma on viivästynyt.

I made a deposit of 10,000 ARS and it failed. I contacted support, they gave me a tracking ticket, and I still haven't received a response, even though it's been 6 days. They haven't even told me what happened. I've already sent proof of my Coelsa ID, receipts, and even my bank statement showing the deposit, and I still haven't received a response. They're not offering any compensation for the delay either. I need someone to help me urgently.

Hice un deposito de 10.000 ars y fallo el deposito. Me puse en contacto con soporte me dieron un ticket de seguimiento y aun no dan respuestas y ya pasaron 6 dias. Ni siquiera me dicen que paso. Ya mande pruebas de id de coelsa. Comprobantes. Hasta el extracto bancario de que se hizo el deposito y no me dan respuesta. Tampoco me dan una compensacion por la demora necesito que alguien me ayude urgente

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kafe911,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Jean