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I attempted to make a deposit of 1000 UAH but ultimately did not pay and selected a different payment system instead. I entered the deposit amount of 1000 UAH and clicked 'Pay'. I transferred 1000 UAH to my bank card (I have all the screenshots). However, when I sent it, the sum displayed was only 200 UAH even though I selected 1000 UAH. What should I do?

Хотел внести депозит в сумме 1000грн в итоге не оплатил и выбрал другую сестему платежа написал депозит в сумме 1000грн и нажал оплатить,перевёл на банковскую карту 1000грн(все скрины есть) когда отправил увидел сумму 200грн для оплаты,хотя я выбрал 1000грн. Что мне делать?

Hello platinaclashofclans,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward your deposit and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear platinaclashofclans,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.