BC.Game Casino - Pelaajan talletus viivästyy.

I deposited 7000 INR using UPI payment method to the casino on 28 March, 2025, deposit went through, but funds were not credited to my account, I submitted successful UPI transaction screenshot and UPI reference number as per casino submit complaint procedure. I waited now they said that it did not came through. Ticket is pending since 24 hours and no response on the ticket and from the live support on this , I have approached the bank and they told me that transaction was successfull. Bank has issued the bank statement with reference I'd. The order id is F-1827794719861059720 and the reference code for the transaction is 508742663030.

Bc game I'd is 71550941

Username maeen

Email linked with bc account is [hidden by Casino Guru]

Dear moinshafi5,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of BC.Game Casino, and this is what I found:

28. FIAT Deposit Issues or Disputes

28.1. For any issues or disputes arising out of any fiat transactions on Our Site, you must formally report and submit such issues or disputes to BC.Game within 30 calendar days from the date of the transaction(s) in question.

28.2. For any issues or disputes received by BC.Game exceeding 30 calendar days from the date of such transaction(s), We will not accept them for resolution and such transaction(s) are ineligible for us to resolve.

28.3. Any attempts to circumvent this rule by raising your issue or dispute in relation to the fiat transaction(s) beyond the 30 calendar days period on a public complaint forum of any website, whether online or otherwise, will not change this.

28.4. BC.GAME will not be able to assist any issues or disputes submitted beyond the stipulated timeframe. There are no exceptions to this rule.

To better understand your case, could you please clarify the following?

• Have you contacted the casino on Discord, where they have a dedicated support channel for fiat deposit issues?
• Has the casino customer support suggested any specific documents needed to track and credit your deposit?
• Have you successfully made any previous deposits to this casino?

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Casino.Guru Team

Yes, I have spoken to them and their live chat respond once in 24 hours, and it's really getting hard to get this resolved as their live chat support is too slow to resolve and understand the problem.

Yes, I have deposited other amount as well and the same has been added to the bc account except the one in question.

Ticket is pending for almost 24 hours now.

I am not sure what is discord. Please share the link with me and I have contacted the live support and they were not able to understand the issue

I am unable to contact their live support as I don't see an options there where I can initiate a chat again.

I have checked with discord and they are saying the same to contact live support

I raised a ticket regarding this issue, but your live support has been unhelpful so far. Once I initiate a chat, I receive a response only once in 24 hours, which defeats the purpose of live chat.

This is not the first time I’ve faced such an issue. In the past, I had to provide video proof and other details before the amount was finally credited to my account. It’s disheartening to go through the same process again.

I urge you to expedite the resolution of this matter. I am ready to share all the necessary details and evidence to assist with your investigation. Please prioritize this issue and provide a prompt solution

It's taking longer than the expected time and I have raised the issue at another casino plateform.

Hello,

Upon receiving the documents via email, the funds were credited to the user's account.

Best Regards

BC.GAME

Yes, thank you.

Dear moinshafi5,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru