BC.Game Casino - Pelaajan talletus viivästyy.

Dear Mit4901c3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please clarify if you have tried contacting your payment processor regarding this issue?

Have you contacted the casino customer support via Discord or live chat to inquire about the status of your deposit?

Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Veronika

I've done every thing. And no it was not my first deposit. I have done it many times

Hi,

Please provide the order number, successful payment receipt, bank statement from the transaction date to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

BC.GAME

Hello plz help me bro

Dear BC.Game Casino Representative,

Thank you for getting in touch with us and assisting the player.

Dear Mit4901c3,

Please forward me the email you sent to the casino with all the requested information at veronika.f@casino.guru. Thank you for your cooperation.

I have send all details in veronika.f@casino.guru

I've uploaded the mail that i have send to BC.game

I've share payment screenshot, bank statement and video recording of transaction history

Thank you very much, Mit4901c3, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Mit4901c3,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite BC.Game Casino representative to join this conversation.

Dear BC.Game Casino, could you please provide more information about this case?

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

The initial case was already resolved. We kindly request the user to never continue the same thread with multiple complaints. Always make a new complaint after closing the initial complaint once it is resolved.

Once you have new complaint we will reach out to you and assist you regarding it.

Best Regards

BC.GAME

Dear Mit4901c3,

has your initial deposit of 5000 INR been successfully credited to your casino account, please? Are you having problems with additional deposit of 500 INR, please?

Yes I do

Yes mam

Dear Mit4901c3,

thank you for your reply.

Dear BC.Game Casino, It is uncommon for two consecutive deposits to be unaccounted for. Could you please investigate the status of the second deposit?

Dear BC.Game Casino, 

thank you for the information provided.

Dear Mit4901c3,

have you received your deposits, please?

Yes

Dear Mit4901c3,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru