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Dear Casino Guru.

im writing this complaint as I believe I have been scammed by BCGame. I accidentally sent a crypto deposit to my old account which I had closed on BCGame.

when sending my crypto transaction I miss clicked and sent it to this account which was closed, so they shouldn’t of even accepted my deposit.

after making the mistake and realising that I had sent it to them, I have tried to get in contact with them for them to send it back.

they keep giving me the same answers and don’t seem like they will give me my money back. This was a genuine mistake which landed on there account, I can see my balance but as my account is closed, I can’t withdraw nor play. So it’s just sitting in balance.

I would like this sent back to me asap.

Its a ETH deposit of 0.171.

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Dear 1cecream,

Thank you very much for submitting your complaint. I’m sorry to hear that you accidentally deposited into your closed account on BCGame.

To assist you better, could you please provide more information regarding your situation? Here are some questions that may help clarify the details:

• What was the reason for the closure of your old account? Was it initiated by you or the casino?
• Have you received any specific responses from BCGame regarding your request for a refund?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

Your cooperation in providing these details will help us investigate and work towards a resolution. Thank you in advance for your reply.

Best regards,

Jean

Hello

thank you for publishing this as this casino needs to be studied.

I closed my account a while ago, for personal reasons. Which they did eventually accept and put a long ban on the account.

They keep giving me the same automated response and then gave me a wrong email about account recovery which had nothing to do the withdraw of my balance.

I will send across what I have but they have kicked me out the chat and now I can’t get hold of them at all.

kind regards

Dear CasinoGuru

basically I accidentally deposited on BCgame, and now they are not giving me my money back which is in the balance.

all I’m asking them to do is withdraw my balance back to me which I deposited by mistake.

they are frustrating, same automated responses. Bunch of bots, constant lies for the sake of £200 now imagine what they would do for more.

Dear 1cecream,

What was your previous account UID? And what is the HUSH you recharged? I will do my best to assist you.

Dear BCGame

Finally this has been sent to me.

however I’d like to add in over 10 years of playing in online casinos. This has been by far the worst customer service I have ever received.

mixed information, poor communication. Wrong emails given across. Still taking deposits when my account is closed.

I would highly suggest for anybody seeing this thread to not use BCgame.

Dear 1cecream,

We sincerely apologize for any inconvenience this may have caused. During a previous support interaction, you communicated intentions of self-harm to our team. In accordance with our responsible gaming policy and out of genuine concern for your well-being, we made the decision to close your account.

Any funds deposited during your self-exclusion period have been fully refunded, and your account currently carries a zero balance. We wish you all the best.

Dear BC.Game Casino,

Thank you for your cooperation and clarifying the situation.

To ensure transparency, we kindly ask the player to confirm whether they have received the refunded amount.

Dear 1cecream,

I understand you have been waiting for this issue to be resolved, and I appreciate your patience throughout the process.

Could you please check your account and confirm whether the money has been returned as the casino stated?

Your confirmation will allow us to move forward and close the case properly.

Dear 1cecream,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru