BC.Game Casino - Pelaajan talletukset ja kotiutukset viivästyvät, eikä tiliotteita hyvitetä.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Saurabh97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals or deposits before?
• Could you please confirm that you have passed the KYC verification?
• Can you please share any available supporting evidence with me? You can forward everything to my email address, kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Sorry for the inconvenience. My system shows that all your tickets have been updated. Please check the latest status of your tickets and bank statements.

Yes its Updated but tickets are still in Under review since 10 days.

These Frauds are not going to do anything. There are thousands of complaints unresolved plus mine.

Hello everyone,

Thank you both for your replies.

Saurabh97, I’m very sorry, but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Saurabh97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru