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Good morning.

I wanted to place a $240 bet, but the site informed me that the operator rejected my bet. The money disappeared from my account and hasn't been refunded. Customer support isn't responding either on the site or by email. I don't know what to do. Help me get my $240 back.

Buongiorno. 

Volevo piazzare una scommessa di 240 dollari, ma il sito mi ha comunicato che l'operatore ha rifiutato la mia scommessa. Il denaro è sparito dal mio conto e non mi è stato restituito. L'assistenza non risponde né sul sito né via e-mail. Non so cosa fare, aiutatemi a recuperare i miei 240 dollari.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Can you please specify what bet you wanted to place?

When exactly did you try to place this bet?

Have you made any successful bets at this casino before?

When was the last time you tried to communicate with the casino customer support, either via live chat or via email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello. Thank you for your feedback. 

1. I placed a bet on Eyupspor vs Kasimpasa Istanbul

2. Yesterday, I received a message saying that the operator did not accept this bet. In this case, the money is immediately returned to the account balance. But this did not happen, and the website support is making a fool of me, saying that the bet was accepted. But it is not in the betting history, and the operator's message clearly stated that he rejected this bet. 

3. Yes, I placed a lot of bets at this casino and did not win anything, only lost. 

4. I try every day.

Thank you for your patience throughout the complaint process.

Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting. This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika