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I am facing a serious issue with a withdrawal of 5,597 that I requested on January 27th.The transaction status on the casino side is marked as "Processed" and "Completed," yet the funds have not arrived in my account. It has now been 4 days since the "completion" date with no sign of the money.My experience with their support has been extremely disappointing:Live Support: It is impossible to reach a human agent. The system is entirely run by AI bots that keep repeating the same generic response: "Wait, we are working on it."Ticket Support: I created a formal support ticket on January 28th (3 days ago) hoping for a better response, but I have been completely ignored. There has been no reply or update on the ticket whatsoever.I feel like I am being stalled and ignored. I have played on many sites, but the lack of human communication here is unacceptable. I simply want my withdrawal of 5,597 credited or an actual explanation of where the funds are.Date of incident: 27/01/2026Disputed Amount: 5,597

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Dear Tarunsharma8811,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Tarunsharma8811,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Karla