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On May 11, I made a withdrawal via bank transfer, and it still hasn't arrived. Support at Bibo tells me I should wait patiently, but if the deposit is almost immediate, why isn't the withdrawal immediate?

El di 11/05 realice un retiro mediante tranferencia bancaria y aun no llego. Soporte en bibo me dice que debo esperar pacientemente pero si al depositar es casi inmediato porque el retiro no lo es?

Dear Blank79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

I have scheduled a follow-up for 11 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

I think it's a joke that BCGAME first says that the withdrawal can take 24 hours, then says they don't know how long, then support tells me that it can take up to 5 days, and now you're telling me that it can take up to 14 days.

I think they're dragging out my time because they don't want to pay me.

They must do their part.

I have completed the corresponding verification and approved it, since if you do not do so, you cannot proceed with the withdrawal.

They don't inform you about the fastest withdrawal methods. Bank transfers are fast. They can't tell me why they take so long. I've used several platforms, and this is the first casino to have this problem.

I need you to do your part by paying out the prizes and depositing them without delay.

It wasn't a cryptocurrency gain to wait for the blockchain to complete.

. DEPOSIT ARS, BET ARS AND EARN ARS.

Remove ARS .

They cannot ask me for patience because the transfer deposits arrive immediately from the same bank account, so the problem is not the bank transfer or the bank, because there should be a problem if it is the same account.

They must comply with what the platform says. Bank withdrawals can take 24 hours, not 5 days, not 14 days, not 30 days.

I ask you to fulfill your responsibility to be a legal platform that meets its bettors' needs.

I registered, verified my account, submitted my legal documents, deposited money, bet on slots, won prizes, and want to withdraw. I followed the steps they requested and they gave me the runaround?

Not even a withdrawal approval email, nothing! I just have to talk repeatedly to live support, and I don't even know if it's actually a real person answering me.

Please make the payment to my bank account, which has no problem accepting the transfer.

Creo que es una burla que BCGAME primero diga que el retiro puede tardar 24 hs luego que no sabe cuanto tiempo , luego me dice soporte que puede llegar a tardar hasta 5 dias , y ahora me dices que pueden tardar hasta 14 dias.

Creo que me estan estirando el tiempo porque no quieren pagarme.

Deben cumplir con su parte.

He realizado la verificación correspondiente y aprobada ya que si no lo haces no puedes proceder a retirarse.

No informan los métodos de retiro mas rapidos las tarnferencias bancarias son rapidas no pueden decirme que es por eso que tardan , he utilizado varias plataformas y es el primer casino que tiene este problema.

Necesito realicen su parte que paguen los premios y depositen sin demora .

No fue una ganancia en criptomonedas para esperar que se complete la cadenas de bloques.

. DEPOSITE ARS, APOSTE ARS Y GANE ARS .

Retire ARS .

No pueden solicitarme paciencia porque los depositos por tranferencia les llega de forma inmediata desde la misma cuenta bancaria entonces no es el problema la tranferencia bancaria ni el banco porque deberia haber problema si es la misma cuenta .

Deben cumplir con lo que dice la plataforma . RETIRO BANCARIO PUEDE DEMORAR 24 HS . no 5 dias no 14 dias no 30 dias .

les solicito que cumplan con su responsabilidad de ser una plataforma legal que cumple con sus apostadores.

me registré, verifiqué mi cuenta, presente mis documentos legales, deposite dinero aposte en slots gané premios y quiero retirar .realizo los pasos que solicitaron y me dan vueltas ?

Ni un mail de aprobacion de retiro, nada! solo debo hablar una y otra vez con el soporte en vivo que no se si realmente es una persona real que me responde.

Realicen el pago a mi cuenta bancaria que no tiene problemas en aceptar la tranferencia

I would like to inform and clarify that the corresponding deposit was made today. I appreciate the support from Casino Guru and BCGAME, who resolved the issue.

Quiero informar y aclarar que en trascurso del dia de hoy se ha realizado el deposito correspondiente, agradesco el apoyo de casino guru y al soporte de BCGAME que han solucionado el inconveniente.

Dear Blank79,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru