BC.Game Casino - Pelaajan kotiuttaminen viivästyy.

Dear crazyperson2025,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing. To assist you better, I’d like to ask a few questions to clarify your situation.

• Am I correct in understanding that you submitted your withdrawal request from BC.Game Casino on January 3, and while the casino processed and sent the payment immediately, your crypto wallet declined it?
• If that is the case, it might take several working days for the funds to be returned to the casino.
• Have you contacted your crypto wallet support to confirm how long it may take for the payment to be returned to the casino?
• Have you made any successful withdrawals from this casino before?
• Could you please confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Hi Veronika,

thanks for your message.

About your questions.:

1. Am I correct in understanding that you submitted your withdrawal request from BC.Game Casino on January 3, and while the casino processed and sent the payment immediately, your crypto wallet declined it? - Yes, exactly.
2. If that is the case, it might take several working days for the funds to be returned to the casino. - I'm worried I don't get my money. 🙁
3. Have you contacted your crypto wallet support to confirm how long it may take for the payment to be returned to the casino? - Yes, I've contacted Bitpanda, but didn't got an answer yet.
4. Have you made any successful withdrawals from this casino before? - No, it's the first one, but my friend's made more than one and everything is fine.
5. Could you please confirm if you passed the full KYC verification? - No, I didn't, bc it didn't asked me, but if I need to do it, I would.

I hope, you can help me, to get my money back. ♥️

Best regards

justus

Hello,

Please email us at support@bc.game regarding this with appropriate proof of conversation with the wallet and any other necessary information and we will look into it and assist you further.

Best Regards

Panda - BC.GAME

Hello BC.Game,

I already sended an email with all details at 03.01.2025, directly after the I got no answer from the live chat on bc.game.

The subject of the email:

"Assistance Required for Returned Withdrawal Issue (User ID: 65284051)"

best regards

justus

Hi,

the provider bitpanda send the money back to my wallet. So I got it and everything is fine.

Thank you very much. You can close the case.

Have a good day. 🫶🏻

best regards

justus

Dear crazyperson2025,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru