BC.Game Casino - Pelaajan kotiuttaminen viivästyy.

Sir withdrawal firstly goes failed then I make 2nd time withdrawal with amount of 865 after 2 hours it shows completed but I didn't receive

Dear Abrax113,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi,

Please provide the documents mentioned below so we can assist you. Please email all the proofs mentioned below to panda@bcgame.com. Please also mention the link to this complaint for verification.

(PLEASE NOTE: IF YOU HAVE MULTIPLE TRANSACTIONS, YOU MUST SEND A SEPARATE EMAIL FOR EACH TRANSACTION WITH ONLY THAT TRANSACTION’S DOCUMENTS ATTACHED.)

* Order number (available at bcgame deposit records)

* Successful payment receipt (the upi/imps transaction slip)

* Bank statement from the transaction date to today (Bank statement from where the money is debited not the wallets like paytm/googlepay etc.)

* And a video proof. (Video from where the money is debited not the wallets like paytm/googlepay etc.)

Please follow the guidelines for video proof, as mentioned below.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

PLEASE NOTE: If the user fails to provide the correct proofs requested above within 30 days of the transaction we will not be able to assist further)

Best Regards

PANDA - BC.GAME

Dear Abrax113,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.