BC.Game Casino - Pelaajan kotiuttaminen on viivästynyt verkko-ongelman vuoksi.

Made a withdrawal with cronos to wrong network. External wallet reversed/refunded back into bc.game hot wallet. Bc.game will not refund because I cant provide a ss of refund from inside my external wallet. external wallet address showing withdrawal and refund/reversal. https://cronos.org/explorer/address/0x2AA0ea26342f4B47706e186d8C9cD81d18*****

Dear tek101,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals with this payment method before?

What network did you initially attempt to use for the withdrawal, and which one was the correct network?

Have you received any formal communication from BC.Game regarding their refund policy in this situation?

Have you attempted to contact your external wallet’s support team for assistance in obtaining the screenshot or proof of the refund?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear tek101,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Please provide more details so we can assist you regarding this, for example, order number, complete txid, etc.

Best Regards

BC.GAME

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.