BC.Game Casino - Pelaajalla on joitain ongelmia.

I sent 1112xrp with Ripple on 4/19. I sent it without tags and was asked for my resurrection ID and other screenshots. It was initially said that it would be reflected within 72 hours after submission, but that

It has become possible that it will exceed a week due to extensive checks.

It's been over a week already.

There is no option to abbreviate, it is left as it is

4/19にリップルで1112xrpを送りました。タグ無しで送ってしまい、リザレクションIDや他のスクリーンショットの提出を求められました。提出して最初は７２時間以内に反映されるとの事でしたが、それが

広範囲チェックで1週間超える可能性ありとの事になりました。

1週間は既に超えています。

短縮するオプションは無いというところでそのままです

Dear superogihara,

Thank you very much for submitting your complaint. Unfortunately, I am not sure I understand completely what happened. Could you please elaborate? Is this complaint about a lost deposit or delayed withdrawal?

I will be waiting for your reply patiently.

Best regards,

Kristina

About lost payment

thank you

入金の紛失の件です

よろしくお願いします

Thank you very much for your reply, superogihara. Have you made any successful deposits before? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Additionally, please post here a screenshot of your deposit/cashier history.

Thank you in advance.

Dear superogihara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Payment reflection has been resolved

thank you

入金反映は解決致しました

ありがとうございます

Dear superogihara,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru