BC.Game Casino - Pelaaja väittää epäreilun vedonlyöntikokemuksen verkkosivuston häiriön vuoksi.

Hi im not sure if my complaint is valid , I am playing on a new pokie game , and clicked on the minimum bet , - (universal sign to minimal bet )

i clicked the minimal bet , i was on my mobile device and experienced lag, without realizing my bet has moved from the lowest bet - to the maximum amount without an opportunity to accept the maximum bet as is normal on 99% of slots.

i feel this isnt fair gameplay as the negative aymbol represents the lowest available bet and shouldnt continue past the lowest minimal bet ..

i contacted support explaining my issue but received nothing as id hoped. and in my opinion having a glitch in game like this isnt a feature of the pokies provider but rather an unfair position for a player to subject themselves to as its known to click multiple times on the minus to get your bet to the lowest amount.

In fairness it doesnt represent fairly RTP stastistics since I fell victim to it so easily... and should atleast come with a diaclaimer.if your minimum bet is clicked once extra making it maximum...

please advise

thanks

Dear rigs3130,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to dominika.l@casino.guru?

Did you stop playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Dominika

Hi i sent the details to your email. Let me know if received!

Dear rigs3130, unfortunately, this glitch appears to be on the side of the game provider, and we don't typically handle complaints related to their software. We also couldn't mediate the issue directly with the casino to reach a satisfactory resolution.

In situations like this, it can be challenging to determine whether a bet was placed mistakenly or unintentionally, especially with the lag you mentioned. We encourage you to discuss the fairness of any game on our forum at Casino Guru Forum.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.