BC.Game Casino - Pelaaja kamppailee KYC:n kanssa, mikä estää vetäytymisen.

I am not able to do KYC because of which I am not able to withdraw money

Dear Uhgovdisnbxusn,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly specify what you mean by saying that you are unable to do KYC verification? Are you having difficulties submitting your identity documents to your profile, or are your documents getting rejected? Could you please tell me which documents have you tried submitting? Have any of them been approved by the casino?

Have you contacted customer support regarding your problem with the verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello,

Please provide a valid email address or UID so I can assist you further.

Best Regards

PANDA - BC.GAME

Dear Uhgovdisnbxusn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.