BC.Game Casino - Pelaaja ei pääse tililleen.

I am unable to login in bc.game account

Dear Pushpender12,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you passed the full KYC verification, or at least sent any identity documents to the casino for verification?

What games were you playing the last time you accessed your casino account?

Have you submitted any withdrawal requests?

Have you contacted customer support after you found out your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes sir / mam I have contacted to bc.game support . I have send email and also send to proof who to require

Yesterday , at 12pm my account log out

Without any reason , After that I will try to login again then show error user account risk .then I have contect live support they should advise to sent a email of bc.game support then I have done

Please forward the email correspondence between you and the casino regarding the blocking of your account to veronika.f@casino.guru.

Also, could you kindly confirm if you passed the full KYC verification?

What types of games did you play?

Bc.game I am play this game

Hello,

Unfortunately, we cannot assist the user due to a breach in our terms of service by making multiple accounts. We have locked out all the accounts related to the user. All the necessary evidence are sent to Veronika.

Best Regards

BC.GAME

Dear BC.Game Casino representative,

Thank you very much for providing us with the evidence necessary to investigate the player's issue.

Dear Pushpender12,

Unfortunately, we have received evidence from the casino indicating that multiple accounts were connected to your account. It appears that you and several other users were using the same device to log in and play at the casino, as well as the same withdrawal address. This constitutes a breach of the casino's Terms and Conditions, which allow only one account per user.

Moreover, since multiple accounts were accessed from the same device, it’s impossible for us to prove to the casino that it was not you operating those accounts.

Please note that, when playing at an online casino, it’s essential that you alone use your device and your own address to ensure compliance with the casino’s rules and regulations.

Best regards,

Veronika