BC.Game Casino MX - Pelaajan bonus on evätty.

Two weeks ago, I opened an account at BC Gane Casino

They offered different deposit promotions,

However, despite meeting the wagering requirement to unlock the bonus, the bonus was never unlocked.

I contacted customer service several times, and at first they told me that the bonus is only unlocked with certain games, to be more precise, in games where you don't bet against another player, and they even sent me examples. All of this is in the photo evidence that I'm going to send you shortly.

I showed them that the only game I had played was blackjack, so there was no reason why the bonus shouldn't be unlocked. Then they made up an excuse that after speaking with the site's team, that game specifically didn't count towards unlocking the bonus. In other words, they just didn't feel like it and didn't unlock the bonus, even though they had already told me that that game DID count towards unlocking the bonus.

It's truly infuriating how these kinds of sites abuse their power, failing to fulfill their theoretical obligations and simply using it as a lure to get you to play on their site.

I will attach all possible evidence so that justice is served and I receive the bonus I am owed.

Hace dos semanas, abrí una cuenta en BC gane casino

ofrecían diferentes promociones de depósito,

sin embargo , a pesar de cumplir con el requisito de apuesta para el desbloqueo del bono, nunca se desbloqueó el bono

Me puse en contacto varias veces con el servicio de atención a clientes, y en primera instancia me dijeron que el bono se desbloquea únicamente con ciertos juegos, para ser mas precisos, en los juegos que no se apuesta contra otro jugador, y ellos mismos me mandaron los ejemplos, todo esto va en la pruebas de las fotos que les voy a enviar enseguida.

les demostré que el único juego que habia jugado era blackjack, por lo que no había razón para que el bono no se desbloqueara, después me pusieron de excusa, que después de hablar con el equipo del sitio, precisamente ese juego no contaba para el desbloqueo del bono, es decir, nada mas porque no se les antojo no me desbloquean el bono, porque ya me habían dicho que ese juego SI aplicaba para el desbloqueo del bono

Es realmente desesperante la manera en el que este tipo de sitios abusan , y no cumplen con lo que en teoría deberían de cumplir, y nada mas lo usan como un gancho para que juegues en ese sitio

voy a adjuntar toda la evidencia posible, para que se haga justicia y me paguen el bono que me tienen que pagar

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link to the bonus you activated and played with?
• Have you tried completing the bonus wagering on the games recommended by the customer support?
• Could you kindly share how you became aware of the bonus? Did you receive notification of the promotion via email?
• Have you deposited real money funds to unlock the promotion?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila