Batery Casino - Pelaajan voittojen nosto on viivästynyt.

On 3 August 2026, I initiated an IMPS withdrawal of ₹50,000 (Transaction № 12543461629). The casino has marked the transaction as "Completed" on my dashboard, but the funds have not entered my bank account. When contacting customer support, they repeatedly offer the same vague excuse regarding "payment provider issues" without providing any concrete resolution or proof of payment. Because they claim it is "Completed," I request the casino to provide the official Unique Transaction Reference (UTR) number so I can track it with my bank, or return the ₹50,000 back to my casino balance immediately.

Please Casino Guru team help me this casino always does the same and hold the withdrawal for days and months and at last harras and give the money to the player please help me

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Dear Omkar005,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Omkar005,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Already 13 days passed and still the amount is not credited to my bank account also ky account is fully verified

In their internal request the administration only responding that the payment provider is not responding several days passed

I have provided them all the proofs still they are not ready to transfer my withdrawal and just delaying and harrasing me

The proofs are attached this is not the first time the casino has treated me in this manner lots of players have same complaint regarding the withdrawal

Kindly Casino Guru team help me in this issue

Toady 19 Aug almost 16 days passed still the amount is not credited to my bank account

Casino Guru team please help me in this case as the Batery Bet is only taking time and giving same old payment provider reason and holding my funds and using them

Please help me

I’m sorry to hear about your problem. Please allow me to ask a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Please upload a screenshot of your withdrawal history directly to this thread.
• What was the casino's response after you sent them a video of your banking app showing transactions since Aug 3? Please post a screenshot of their confirmation and response once they receive the video.

Thank you very much in advance for your reply.

Yes I have made successful withdrawals before

My winnings were without bonus

Casino Is only taking time already 21 days passed still the withdrawal is not credited they are giving same payment provider issue reason

All the proofs are attached please help me

Dear Omkar005,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria, (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Omkar005,

Thank you for your patience. My name is Maria, and I’ll continue assisting you with your complaint and following your case from here.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As the next step, I’d like to invite a representative from Batery Casino to join the discussion and provide further clarification regarding the situation.

Dear Batery Casino,

Could you please review the player’s case and provide us with more information regarding the issue? In particular, we would appreciate it if you could share your findings regarding the missing payment and, if possible, provide the player with the relevant transaction reference number.

Thank you in advance for your cooperation. We look forward to your response.

Best regards,

Maria

Dear Casino Guru team

The casino Batery Bet is only giving excuses

I have provided all tue requested propf including timely bank statement s and video proof of me opening my Banking application and showing each and every transaction from the date of withdrawal

Inspite of all the evidences still the casino has not transferred my withdrawal

And today almost a month will pass now they are still blaming the payment provider that he is not responding

Please look into this they are just wasting time and harrasing me

Dear Maria, thank you for stepping in. I want to highlight two urgent updates regarding Batery Casino's fraudulent behavior:

1.They are looping verification: The casino support team has asked for the exact same video recording verification. I have already compiled and sent this video three separate times to their support app and their email (support@batery.in). They are completely ignoring my submissions to stall for time

2.They are deleting evidence: Batery Casino has now completely deleted the ₹50,000 transaction record from my payout history within the app. They are actively erasing the paper trail while this investigation is active

I am attaching the screenshots of the chat proving I sent the videos, along with a screenshot of my current empty payout history page. They are operating in complete bad faith."

Dear Maria,

I want to provide a critical update regarding the response I received from Batery Casino support today (September 6).

They are continuing to stall by asking for an "official response letter from the bank with a visible UTR number." I want to formally state for the record that I have already sent them my official HDFC Bank statements multiple times over the past month, along with dedicated, uninterrupted video proof of my live banking application.

The casino is fully aware that a bank cannot issue a manual letter for a non-existent transaction that failed on the sender's end. By ignoring my statements and live video proofs while demanding an impossible document, they are demonstrating absolute non-cooperation.

I request Casino Guru to mark this case as "Unresolved due to Casino Non-Cooperation" and heavily deduct from their safety index score if they do not process my ₹50,000 withdrawal immediately.

Dear Batery Casino,

As the player has already provided the requested video evidence on several occasions, could you please share the outcome of your investigation and clarify the current status of the matter?

Based on the information available, there does not appear to be an issue on the payment provider's side. We would therefore appreciate it if you could explain why the withdrawal has not been processed and advise what steps, if any, are required to complete it successfully.

Thank you for your cooperation. We look forward to your response.

Hello!

From our side payout became successful with the provided UTR number.

With this UTR number you need to go to the bank branch to search in the bank system not via chat-bot or email.

If they can not find the specified withdrawal, please provide us an official response from the bank with visible UTR number, where we can see that the answer is related to this payout. With this answer from the bank we will be able to send a letter to the provider for re-checking.

Best regards,

Batery.

Update on Case Status:

I want to formally clarify the status of this transaction following concrete feedback from my bank (HDFC Bank) branch regarding the UTR provided by Batery Casino.

My bank located the transaction attempt on August 3rd using the casino's UTR. However, the internal system log explicitly marks the incoming UPI transfer as UNSUCCESSFUL / FAILED on the payment processor's end.

Because the transaction failed to clear, the funds never reached my ledger. As per Reserve Bank of India (RBI) regulations, my official HDFC Bank statement is the ultimate legal proof of account status. Since the transaction failed, this UTR does not—and legally cannot—appear on my bank statement.

Furthermore, HDFC Bank has clarified that they cannot issue a manual, custom written letter certifying a failed inbound transfer. A bank can only certify transactions that successfully pass through a user's account or failed outbound attempts initiated by the user.

Batery Casino is demanding an impossible, non-standard document to deliberately stall my ₹50,000 withdrawal. My bank statement remains completely clean of this UTR. I request the Casino Guru analyst to reject the casino's unfeasible demands, recognize this as a failed gateway processing error on the casino's side, and mark this case as "Unresolved due to Casino Non-Cooperation" if they refuse to re-verify the failure with their payment aggregator.

Dear Maria please help me in this the casino is continuously harrasing me from the date of withdrawal inspite of full cooperation and providing each and every document proof still casino is harrasing me please take a serious look into this and if still they fail to solve the issue or reverse the amount back into my gaming account then kindly mark this complaint as unresolved

Thanks

Update on Case Status:

I have contacted the Batery Casino direct support team to explain the situation, and they are demonstrating clear bad faith. As shown in the attached screenshots from Request №25232762, I explicitly informed them that my bank branch manager confirmed a manual letter cannot legally be issued for a non-existent, failed incoming transaction.

Instead of reviewing the case or providing their payment gateway's debit statement as the manager suggested, their administration team simply copy-pasted the exact same robotic script demanding the impossible document.

This confirms the platform has no intention of investigating the failed gateway sweep on their end through standard protocol. Since my official bank statement remains the absolute proof under RBI regulations that no such UTR was credited, I ask Casino Guru to intervene directly, bypass this support wall, and hold the platform accountable for non-cooperation.

Dear Maria

The casino has also deleted the payout history from my transaction history tab this is the worst games played by the casino to not give me my money

Proof is attached

3 Aug withdrawal is deleted also 2 Aug us deleted all the withdrawal here are successfully credited except the 3 Aug withdrawal inr 50000

And till date they are only harrasing me please help Maria

Thank you very much for your update, Omkar005.

Dear Batery Casino,

The player states that HDFC Bank traced the UTR provided by you and found the transaction to be unsuccessful/failed, with the ₹50,000 never credited to their account. The player is also unable to provide the requested documentation, as the UTR does not appear on their bank statement.

Since your payment provider considers the payout successful, could you please re-verify the transaction with them and, if possible, provide evidence confirming that the funds were actually settled and credited to the player's bank account?

Alternatively, please provide an update on the current status of the withdrawal and advise what further steps are necessary to resolve the situation.

Thank you very much for your cooperation. I look forward to your response.

Hello!

A screenshot from an email thay you provided us with is not an official response.

If your bank will tell you that this UTR is not found on the bank's side, ask them to give you an official answer from the bank, where would be stated that payment with a provided UTR number was not found on their side.

Best regards,

Batery.

Dear Batery Casino,

Thank you for your response.

The player has already provided bank statements covering the relevant period, while my previous request was specifically for evidence from your side confirming that the ₹50,000 payout was actually settled and credited.

Could you please provide the payment provider's transaction trace, settlement confirmation, or the result of its re-investigation for UTR 658112753927 showing the final destination/status of the funds?

At this stage, simply confirming that a UTR was generated does not establish that the player ultimately received the payment.

Thank you for your cooperation.

Dear Maria

Thankyou very much for understanding the issue

Here the batery bet is asking for the document that doesn't exist only the sender who transfers money can get that document from the bank

I request you Maria to make casino ask and provide the proof from the payment providers side they are just asking the proofs from my side

And inspite of providing all the proofs still they are harassing me and also I m attaching the officially confirmation by the bank backend team regarding the utr provided by the Batery Bet

Lastly Maria please help me you are only my hope now as the casino is working and dealing only in bad faith and not at all understanding and supporting

Kindly refer the attached photos for more proof

Also the casino is replying that this ss is not valid clearly HDFC Grievance Team has clearly stated that the UTR provided is not credited to my account Also I have forwarded this email to their support team

Please help me Maria already 46 days passed still they are harassing me

Dear Maria

Here only I m the one who is providing proofs

Kindly ask the casino to provide the payment providers bank statement all this will be crystal clear

They know that the payment is failed from their end and the provider has the funds reversed so they are just arguing with the fake failed transaction utr and using the money and once the time passed as already 46 days passed

Either the player will give up or the matter will be closed this is bad practices done by the casino

Maria please do your best and teach them a lesson that in future they will not harras the players in this bad way

Thanks

Hello!

Unfortunately, we cannot proceed without a correct document from the bank.

Best regards,

Batery.

Dear Maria,

Thank you for your continued support and for clearly explaining to the casino that a player cannot provide an official certificate for a transaction that doesn't exist in the interbank network.

As you can see, Batery Casino has completely ignored your explicit request to provide a transaction trace or settlement confirmation from their payment provider's side. Instead, they just posted the exact same automated, generic refusal script they have been using for the last 46 days.

They are intentionally going in circles to stall. Furthermore, as I noted previously, they have even gone as far as deleting the payout record from my casino account's visible transaction history tab to hide the evidence.

I have provided my full, unedited bank statements, email confirmations from HDFC Bank, and complete video proof showing my live banking app ledger. I have completely fulfilled my burden of proof.

Since Batery Casino refuses to cooperate with your investigation or provide the payment gateway trace you asked for, I kindly request you to flag this case as "Unresolved / Bad Faith" or take the necessary disciplinary actions against their forum rating.

Thank you,

Omkar005

Dear Batery Casino,

The player has already provided documentation from their bank indicating that the payment associated with the provided UTR was not credited to their account.

Therefore, I kindly ask you to provide evidence from your side confirming that the ₹50,000 payment was successfully processed and credited to the player's bank account, such as a transaction trace or settlement confirmation from your payment provider. If the evidence contains private information, please send it to me at maria.b@casino.guru.

If you are unable to provide evidence confirming that the funds were successfully credited to the player, I will have no other option but to close the complaint as unresolved.

Thank you for your understanding.