Batery Casino - Pelaajan voittojen nosto on viivästynyt.

Withdrawal complete but account me nhi aya hai pls solve my problem

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Avinashyad,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Pls solve my problem fast 🙏 🙏 🙏

It's been two days since the withdrawal but it hasn't come yet.

Pls fast solve my problem 😭 🙏 🙏 🙏

Withdrawal do din ho gya hai but abhi tak nhi aya hai

Hello!

We're very sorry to hear that you are facing this challenge.

Please share your customer ID so we can identify you as our customer and assist you in this issue.

Best regards,

Batery.

15070

Hello, what happened, will you come or not?

When will my problem be solved?

Hello kya hua ayega ya nhi

Mera problem kab Tak solve hoga

Any update

Any update

What happened, will my money come or not, no one is giving any update

Kya hua ayega ya nhi mera paisa koi update nhi de Raha hai

You are doing a scam, neither deposit nor withdrawal, what is going on, please tell me.

It's been 7 days and the withdrawal has not been granted.

Ye aap scam kar raha hai kya na deposit deta hai na withdrawal kya chal raha hai pls baatiye

7 din ho gya hai withdrawal nhi diya hai

What happened, the problem will not be solved, it has been 8 days since I withdrew, no one is giving any response.

Kya hua solve nhi hoga problem 8 din ho gya withdrawal kiye koi response nhi de Raha hai

Any update

Dear Avinashyad,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

It hasn't come yet, will the money come or not?

Abhi tak nhi aya hai paisa ayega ya nhi

14 days have passed

14 din hi gya hai

It's been 18 days, please tell me whether my money will come or not, everyone is doing a scam.

18 days ho gya ayega ya nhi mera paisa baata dijiye sab scam hi kar rahe hai

If he doesn't come then I will tell you, it has been 20 days and the problem is not getting solved.

Nhi ayega to baata do20 din ho gya ek problem solve nhi ho raha hai

Dear Avinashyad, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you very much in advance for your reply.

Dear Avinashyad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru