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Complaint Report: Unresolved Withdrawal & Account Restriction

To: Customer Support / Management Team

Platform: Battery Gaming Platform

Date: 04 August 2026]

Subject: URGENT: Complaint Regarding Pending Withdrawal of ₹1,65,000, Unresponsive Support, and Account Block

User & Account Details

 * User ID / Account ID: 70863343

 * Affected Transaction Amount: ₹1,65,000

 * Pending Since: ~22 Days

Incident Details & Summary

 * Transaction Issue:

  I requested a withdrawal of ₹1,65,000 approximately 22 days ago. On the Battery platform, the status of this transaction is showing as "Successful", but the funds have NOT been credited to my bank account.

 * Unresponsive Support:

  I have repeatedly submitted my official Bank Statements proving that the amount was never received. Despite sharing all valid proof and bank statements multiple times, I have received no valid resolution or response from your support team.

 * Account Blocked / Restricted:

  Furthermore, following my multiple follow-ups and complaint submissions, my account has been restricted. I am currently unable to perform any Withdrawals or Deposits.

Required Action

I request the Battery Support Team to immediately:

 * Track and credit the ₹1,65,000 to my bank account or refund it back to my balance.

 * Remove all restrictions (Deposit and Withdrawal blocks) from my account (User ID: 70863343

 * Provide an official response regarding the delay and resolution timeline.

If this issue is not resolved urgently, I will be forced to escalate this matter to legal authorities and relevant consumer grievance forums.

Sincerely,This is unacceptable and clearly amounts to financial fraud. If my funds are not credited to my account within the next 24 to 48 hours, I will immediately file an official complaint against your platform with the Cyber Crime Cell and the Consumer Protection Forum.

Process my payment immediately, or be prepared to face direct legal and administrative consequences.Dear Support Team,

My ID/ Account ID - 70863343

I am writing this email with extreme frustration and anger regarding my stuck funds on your platform.

My money amounting to ₹ 165000 has been trapped in my gaming account for the last 20 days. I previously submitted a support request (Ticket/Request ID: [Insert Ticket/Request Number]), but to my absolute shock, your team has marked the request as "Resolved/Closed" without solving my issue or refunding my money.

Closing a support ticket without addressing the financial transaction is unacceptable and constitutes illegal practice and fraud against consumers.

I am giving you a final notice of 24 to 48 hours to take immediate action:

1. Process a full refund of my stuck amount (₹[Insert Amount]) back to my original payment source or bank account.

2. Re-open my ticket and provide a written confirmation regarding the refund process.

If my funds are not credited within 48 hours, I will have no choice but to escalate this matter legally and publicly through the following steps:

 Filing an official complaint with the Cyber Crime Cell (1930 / cybercrime.gov.in) for financial fraud.

 Registering a formal grievance on the National Consumer Helpline (NCH / Consumer Court) against your company.

 Highlighting this entire ordeal, along with proof of chat transcripts and ticket history, across social media platforms (Twitter/X, LinkedIn, Facebook).

I expect you to treat this matter with the highest priority and resolve my issue immediately…I have already submitted my bank statement multiple times as requested, and I am attaching my latest/updated bank statement with this message one last time.It has been 20 days, but my money is still not credited/released. Requesting the same document repeatedly without resolving the issue is extremely frustrating.

Please accept this as my final statement submission and process my payment immediately within 24 hours. If this is not resolved, I will have to escalate this issue further.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Batery Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that on the screenshot you provided the only processed payout is the crossed out 50,000?
• Has the casino processed your payouts successfully in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas