BassBet Casino - Pelaajan voitot on takavarikoitu.

I placed a bet after making my first deposit. Then I used the bonus in the casino. When the bet was won, the money was credited to my account and then withdrawn again in a few seconds. The reason given was that it had already been wagered, which is a verifiable lie.

Ich habe einen Wettschein platziert nach ersteinzahlung. Danach habe ich den Bonus im Casino genutzt. Als der Wettschein gewonnen wurde, kam das Geld aufs Konto und in wenigen Sekunden wurde es direkt wieder abgezogen. Die Begründung: Es sei schon eingesetzt worden, was eine belegbare Lüge ist.

Dear seggiogino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Which bonus did you play with? If possible, please post a link or promo code here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I played with the first deposit bonus. I played with the provider ELK Pirots 3. But that has nothing to do with the real money that was wagered. The real money was immediately deducted after being credited. The provider requests email contact, but does not respond to any messages.

Guten Tag ich habe mit dem Ersteinzahlungsbonus gespielt. Gespielt wurde beim Anbieter ELK Pirots 3. das hat aber nichts mit dem gesetzten Echtgeld zu tun. Das echtgeld wurde nach Gutschrift direkt wieder abgezogen. Der Anbieter fordert den E-Mail Kontakt, antwortet aber auf keinerlei Nachricht.

Thank you very much for your reply, seggiogino. Could you please at least send me the message in which the casino informed you that you wagered your funds?

Also, please forward me your game history from the day this issue occurred.

Dear seggiogino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.