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Hello, since April 1, 2024, I've been trying to receive my €500 payout. However, when I write to support, they always say everything is fine with your payout, please be patient.

Shit, how much longer should I be patient?

I hope you can help me to receive my winnings.

Kind regards

Hallo seit 01.04.2024 Versuche ich meine Auszahlung von 500 Euro zum Erhalten.... Jedoch wenn ich mit dem Support schreibe heißt es immer mit ihrer Auszahlung ist alles in Ordnung haben sie etwas Geduld....

Scheiße wie lange soll ich noch Geduld haben bitte!?....

Ich hoffe ihr könnt mir dabei helfen meinen Gewinn zum Erhalt.

Mfg

Dear moserdaniel46,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello, I wanted to verify myself, but the provider just said that I didn't have to verify myself and that everything was fine because I had always paid via real-time transfer.

And no, I haven't made a withdrawal yet, that would have been the first

And there was no bonus credit or anything like that.

Kind regards

Hallo ich wollte mich verifizieren jedoch kam von dem Anbieter nur, ich müsse mich nicht verifizieren es sei alles in Ordnung da ich dauernd per Echtzeit überweisung einbezahlt habe.

Und nein ich habe noch keine Abhebung getätigt das wäre die erste gewesen

Und es war ohne Bonusguthaben oder ähnliches.

Mfg

Thank you for your response. Please forward me all the communication between you and the casino regarding the payout of your winnings at veronika.f@casino.guru. Thank you for your cooperation.

Dear moserdaniel46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.