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I requested 2 withdrawals of 500 euros, the first on May 26th and the second on May 27th, today on June 13th I have not received anything, I contact bankonbet and they tell me that everything is fine, but not even a shadow of the money

Ho richiesto 2 prelievi di 500 euro, il primo il 26 maggio e il secondo il 27 maggio, oggi al 13 giugno non ho ricevuto nulla , contatto bankonbet e mi dicono che e' tutto apposto, ma dei soldi nemmeno l' ombra

Dear Ivo1976365,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello, I have already received withdrawals in the past, I am verified and I have not used bonuses

Buongiorno, ho già ricevuto prelievi in passato, sono verificato e non ho utilizzato bonus

Good morning, you brought me luck, both withdrawals have been processed, now I'm waiting for the last 865 euros and then I won't have to deal with bankon bet anymore, also because my bets are limited to 1 euro🤦🤦

Buongiorno, mi avete portato fortuna entrambi i prelievi sono stati processati, adesso aspetto gli ultimi 865 euro e poi non ci avro' più a che fare con bankon bet, anche perché le mie puntate sono limitate a 1 euro🤦🤦

I'm glad to hear that you’ve received two of your withdrawals. Could you please specify the current status of your last withdrawal request?

Also, is there any real-money balance remaining in your account?

Has the casino limited only your sports betting section, or are your betting limits applied to the casino games as well?

Good evening, yes in addition to the 2 old withdrawals I received another one of 500, fortunately only 365 euros remain on bankon bet. I don't know if the casino has also limited my casino games because I don't play there, all sports bets are limited including live ones

Buonasera, si oltre ai 2 prelievi vecchi ne ho ricevuto un altro di 500, fortunatamente rimangono soltanto 365 euro su bankon bet. Non so se il casino mi ha limitato anche i giochi del casino perché non ci gioco ,le scommesse sportive tutte limitate invece comprese quelle live

Thank you for your response. Have you received any updates regarding your last withdrawal request of 365€?

They still haven't given me the 365 euros since June 14th, and they also asked me to verify the account

I 365 euro ancora non me li hanno dati dal 14 giugno, e inoltre mi hanno chiesto di verificare il conto

Thank you for the update. Have you uploaded the requested identity documents to the casino for verification? If so, when exactly did you send the last of your documents to the casino? Have any of the requested documents been checked by the relevant department and verified?

Dear Ivo1976365,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, I'm uploading the documents, but it's taking days and days to verify them. I must have had €365 for over a month.

Buongiorno, sto caricando i documenti ma ci impiegano giorni e giorni per verificarli. Devo avere 365 euro da più di un mese

Which documents have you submitted to the casino so far?

Have any of your documents been verified in the meantime?

Which of your documents are still waiting to be verified?

Please forward me all the relevant communication regarding the verification of your account at veronika.f@casino.guru. Thank you for your cooperation.

Good morning, I have sent all the documents they requested, I am waiting for them to send me the last 365 euros that I must have by June 16th

Buongiorno, ho mandato tutti i documenti che mi hanno richiesto, attendo che mi mandino gli ultimi 365 euro che devo avere dal 16 giugno

Thank you very much, Ivo1976365, for providing all the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ivo1976365,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Bankonbet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear all,

Regarding Ivo1976365's withdraw, we are glad to inform you that the payout of 365 EUR has been succesfully completed today 16/07/2025.

Thank you for the cooperation.

Kind regards

Bankonbet casino team

Dear Ivo1976365

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

Dear Ivo1976365,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru