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I placed a withdrawal on night of 31 st January hoping for receiving withdrawal at morning but I didn't receive any withdrawal till now the amount is 6820 please help me with take my withdrawal from this casino when I go to customer care they say I am involved in suspicious activity which is absolutely wrong

Dear Tripathi55,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Tripathi55,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No there is no any developments it's still pending please talk with babu88 casino for this please 🙏 🙏

Dear Tripathi55,

Can you please advise if your account is fully verified or not?

Additionally, can you explain what suspicious activity were you accused with?

If there is any communication between you and the casino regarding this case, please forward it to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

My account is fully verified and I don't do any suspicious activity in game I normally play casinos games of evolution provider name lightning roulette, they are telling lie don't want to give my money

Okay I will send successfully all the chats between me and Babu 88 on your provided email address

Please help me to take my money from this fraud casino

Thanks

Dear Tripathi55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nick I already replied your query as can you see above

Ia slo send all the chats between me and babu88 in your given email adress

Hey Nick babu88 is cheating on me my account has been deactivated without any reason please help me 😭😭

Thank you Tripathi55 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Nick there is a twist here actually today I go to casino to talk about my status of withdrawal because they rejected my withdrawal and didn't give my money back neither in my game wallet not in my bank account and they claimed they add the money after rejected my withdrawal to my gaming wallet and I loose the all money on game which is Totally false please help me I didn't even play any games of single rupee in any game because they rejected my withdrawal and didn't add money on my gaming account or not give it to my bank account without giving any reason , kindly see my attached photo which proff my statement thanks

Hello Tripathi55,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BABU88 Casino to join the conversation.

Dear BABU88 Casino,

Can you please clarify the course of events? At first, the player was flagged for some suspicious activity, and now the livechat agent informed them that the funds were lost. I would appreciate it if you would forward me the player's full game log to confirm if the disputed funds have been depleted by the player's gameplay as the player disputes this. If there is any additional information that is not suitable for public disclosure, please forward it to me at michal.k@casino.guru.

Casino guru is not responding here nor in my WhatsApp 😭 I have all documents but they are not see my message for kyc purpose please help me I want my money 😭

Hi, we have checked and we understand that the credit has been returned plus KYC has not been completed. Please contact our customer service to provide the KYC details thanks.

Thanks babu88 and casino guru I received my winning 👍

Dear Tripathi55,

Thank you for the confirmation. I'm glad that our involvement played a role in resolving the situation and that you have received your winnings. We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Centre. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Michal

Casino Guru