AvoCasino - Pelaajalla on viivästynyt kotiutusongelma.

I am filing a complaint regarding a delayed withdrawal from AvoCasino.

On 23 August 2026 at approximately 15:00, I requested a withdrawal of 2100 PLN. As of today, 28 August 2026, the withdrawal has still not been processed or completed.

According to AvoCasino’s own information, withdrawals should be processed within a maximum of 72 hours. This deadline has already passed, yet I have still not received my funds.

I have contacted AvoCasino’s customer support via live chat several times. Unfortunately, I have received different and inconsistent explanations each time regarding the status of my withdrawal. I have repeatedly been told that the Finance Department would contact me by email, but despite these assurances, I have not received any email or meaningful update from the Finance Department.

I would also like to point out that this is not the first time I have experienced this problem with AvoCasino. On a previous occasion, I also had to contact the casino repeatedly and file a complaint in order to get my withdrawal processed.

In my opinion, this is an unacceptable way to handle withdrawals, especially when the casino itself states that withdrawals are processed within a maximum of 72 hours.

I am therefore asking Casino Guru to investigate this case and assist me in obtaining my outstanding withdrawal as soon as possible.

I can provide screenshots of the withdrawal, the casino’s stated withdrawal processing time, and the conversations with customer support as evidence.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear pepe93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru