AresBet Casino - Pelaajan voitot on takavarikoitu.

Now the situation is completely clear. Here, the process should be explained chronologically, starting with a single coupon, a withdrawal of 50,000 TL, continuing with the remaining balance, reaching 1,428,529 TL, then a payment of 100,000 TL, and finally, the deletion of 1,328,529 TL under the pretext of "1 deposit – 3 withdrawals".

Aresbet – Unjustified Deletion of My Winnings of 1,328,529 TL

I request an investigation and resolution of the grievance I experienced at Aresbet.

I made a single deposit to my Aresbet account and placed a single bet on a slot game. I won approximately 142,000 TL from this bet.

I received approximately 50,000 TL of this winnings as a withdrawal. I continued playing with the remaining balance of approximately 92,000 TL in my account.

After continuing to play games, my account balance increased to 1,428,529 TL.

At this stage, Aresbet made a payment of 100,000 TL. So, a portion of the balance in my account was actually paid to me.

However, later, all of the 1,328,529 TL remaining in my account was deleted, and my account was reset to zero.

Aresbet cited a rule of "1 deposit - 3 withdrawals" as the reason for this action.

I object to this reasoning.

I made only one deposit into my account. I played with that deposit, earned a profit, and continued playing with my winnings, increasing my balance to 1,428,529 TL. Aresbet then paid out 100,000 TL from that amount.

Therefore, I do not find it fair or understandable that Aresbet later forfeited the entire 1,328,529 TL on the grounds of "1 deposit - 3 withdrawals".

I would like to specifically request that Casino Guru examine the following points:

An analysis of the gaming process, which started with a single investment and a single betting slip.

An examination of the initial earnings of approximately 142,000 TL and the withdrawal of 50,000 TL,

Checking the game logs to see how the balance reached 1,428,529 TL by playing with the remaining approximately 92,000 TL.

Aresbet needs to explain why it paid out 100,000 TL but later completely wrote off the remaining 1,328,529 TL.

"I need a clarification on the conditions under which the '1 investment - 3 withdrawals' rule applies and how it applies to my case."

I request an assessment of whether this rule legally and regulatoryly provides a basis for the complete deletion of 1,328,529 TL from my account.

I previously made a 5000 TL investment on December 30, 2025, and withdrew approximately 700,000 TL, but my balance of 620,000 TL was still in the account. It wasn't deleted. Such a thing has never been proposed before. I am currently a victim.

I have not engaged in any cheating, bonus manipulation, or system abuse. I played slots normally on Aresbet's own platform and continued playing with the balance I earned.

In conclusion, I believe that my balance of 1,328,529 TL was unfairly deleted and I request that this amount be refunded to me.

If required, I can provide Casino Guru with investment records, withdrawal records, game history, balance screenshots, and correspondence with Aresbet as evidence.

I request that Casino Guru investigate this matter thoroughly and that Aresbet provide a concrete and verifiable explanation for the "1 deposit - 3 withdrawals" justification.

Şimdi olay tamamen net. Burada özellikle tek kuponla başlayan süreç, 50.000 TL çekim, kalan bakiyeyle devam edilmesi, 1.428.529 TL’ye ulaşılması, ardından 100.000 TL ödeme yapılması ve sonrasında "1 yatırım–3 çekim" gerekçesiyle 1.328.529 TL’nin silinmesi kronolojik olarak anlatılmalı.

Aresbet – 1.328.529 TL Kazancımın Haksız Şekilde Silinmesi

Aresbet’te yaşadığım mağduriyetin incelenmesini ve çözülmesini talep ediyorum.

Aresbet hesabıma tek bir yatırım yaptım ve slot oyununda tek bir kupon oynadım. Bu kupondan yaklaşık 142.000 TL civarında kazanç elde ettim.

Bu kazancın yaklaşık 50.000 TL’sini çekim olarak aldım. Hesabımda kalan yaklaşık 92.000 TL’lik bakiye ile oynamaya devam ettim.

Oyunlara devam ettikten sonra hesabımdaki bakiye 1.428.529 TL’ye kadar yükseldi.

Bu aşamada Aresbet tarafından 100.000 TL ödeme yapıldı. Yani hesabımdaki bakiyenin bir kısmı tarafıma gerçekten ödendi.

Ancak daha sonra hesabımda kalan 1.328.529 TL’nin tamamı silindi ve hesabım sıfırlandı.

Aresbet, bu işlemin gerekçesi olarak "1 yatırım – 3 çekim" şeklindeki bir kuralı gösterdi.

Bu gerekçeye itiraz ediyorum.

Ben hesabıma tek bir yatırım yaptım. O yatırımla oynadım, kazanç elde ettim ve kazancımla oynamaya devam ederek bakiyemi 1.428.529 TL’ye çıkardım. Aresbet tarafından da bunun içinden 100.000 TL ödeme yapıldı.

Dolayısıyla Aresbet’in sonradan "1 yatırım – 3 çekim" gerekçesiyle 1.328.529 TL’nin tamamını silmesini hakkaniyetli ve anlaşılır bulmuyorum.

Casino Guru’dan özellikle şu hususların incelenmesini rica ediyorum:

Tek yatırım yaptığım ve tek kuponla başlayan oyun sürecinin incelenmesi,

İlk yaklaşık 142.000 TL’lik kazancın ve 50.000 TL’lik çekimin incelenmesi,

Kalan yaklaşık 92.000 TL ile oynanarak bakiyenin 1.428.529 TL’ye nasıl ulaştığının oyun kayıtlarından kontrol edilmesi,

Aresbet’in neden 100.000 TL ödeme yaptığı halde kalan 1.328.529 TL’yi sonradan tamamen sildiğinin açıklanması,

"1 yatırım – 3 çekim" kuralının hangi şartlarda uygulandığının ve bu kuralın benim durumuma nasıl uygulandığının ortaya konulması,

Bu kuralın hesabımdaki 1.328.529 TL’nin tamamının silinmesine hukuken ve kurallar açısından gerçekten dayanak oluşturup oluşturmadığının değerlendirilmesi.

daha öncede 30.12.2025 tarihinde yaptığım 5000 tl yatırım ile 700 bin kadar para çektim ve 620 bin tl bakiyem hala hesaptaydı. Silinmedi. Böylem bir kıral öne sürülmemişti. Suan mağdurum.

Ben herhangi bir hile, bonus manipülasyonu veya sistemi kötüye kullanma eyleminde bulunmadım. Aresbet’in kendi platformunda normal şekilde slot oynadım ve elde ettiğim bakiyeyle oynamaya devam ettim.

Sonuç olarak 1.328.529 TL tutarındaki bakiyemin haksız şekilde silindiğini düşünüyorum ve bu tutarın tarafıma ödenmesini talep ediyorum.

Gerekli olması halinde yatırım kayıtlarını, çekim kayıtlarını, oyun geçmişini, bakiye ekran görüntülerini ve Aresbet ile yaptığım yazışmaları Casino Guru’ya kanıt olarak sunabilirim.

Casino Guru’dan bu olayı ayrıntılı şekilde incelemesini ve Aresbet’ten "1 yatırım – 3 çekim" gerekçesinin somut ve doğrulanabilir şekilde açıklanmasını talep ediyorum.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you accumulate your winnings with or without an active bonus?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I didn't use any bonus. I invested 10,000 TRY and earned this profit. I'm sending you the screenshots to your email.

Herhangi bir bonus kullanmadım. 10.000 try yatırım yaptım ve bu kazancı elde ettim. Size görüntüleri mailinize gönderiyorum.

I also filed a complaint with the license. I haven't received a response.

Ayrıca lisanasada şikayet yaptım. Dönüş alamadım

I sent you an email.

Size mail gönderdim

I definitely didn't use BNPUS; I invested 10,000 TRY and made a profit.

Kesinlikle bpnus kullanmadım 10.000 try yatırım yaptım ve kazanc sagladım

Hello,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Ulas,

I'm Michal and I will be handling your complaint from this point forward.

As part of our standard procedure, I would normally invite a representative of AresBet Casino to join the discussion. However, the casino does not currently have a representative account registered on our platform and is therefore unable to respond directly in this thread.

I will contact the casino outside the complaint thread and invite its team to participate in the resolution process. I hope we will be able to clarify the situation and assist you in reaching a suitable outcome.

I will update you here as soon as I receive any new information.

Thank you for your patience and understanding.

Hello Michal,

Thank you for taking over my complaint and for contacting AresBet directly. I really appreciate your help with this matter.

I would kindly ask you to keep me updated regarding any response or information you receive from AresBet. I am willing to provide any additional documents or information that may be necessary to help resolve the complaint.

I sincerely hope that AresBet will cooperate with you and that we can reach a fair resolution.

Thank you again for your assistance and for taking the time to handle my case.

Best regards,

Ulas