Aphrodite Casino - Pelaajan tili on suljettu ja kotiutus peruutettu.

Hello, I'm writing to you because on Friday, October 10th, the casino deactivated my account login and cancelled a €505 withdrawal. They're not responding to any emails. It's the usual scam.

Ciao vi scrivo in quanto venerdì 10 ottobre il casinò ha disattivato login al mio account e cancellato prelievo di 505Euro e non risponde a nessuna mail. Il solito scam

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Aphrodite Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Were you in contact with the casino since the incident? Have you learned of any reasons why your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, I'll answer your questions:

-less than a week

-they sent me an email on October 10th saying that I would have further explanations but obviously I have not received anything and nothing they say in chat

-I don't know the reason

-roulette

-no bonus

-sent via email

A thousand thanks

Ciao Tomas rispondo alle tue domande:

-meno di una settimana

-mi hanno mandato una mail in data 10 ottobre dicendo che avrei avuto ulteriori spiegazioni ma non ho ovviamente ricevuto niente d niente dicono in chat

-non so il motivo

-roulette

-nessun bonus

-girata via mail

grazie mille

They wrote me saying in 14 days I’ll be refund so I wait and give you feedback

Thanks for the explanation.

If the issue persists, please share the communication evidence that the casino promised to issue the refund.

Send the evidence to my email at tomas@casino.guru.

I'll set the timer to 11 days to allow a full 14 days for the casino to process the transaction.

Looking forward to your reply.

Ok

They said transfer done but still not see the money

Still nothing they say it takes 14 business days

Ancora niente dicono che ci vogliono 14 giorni lavorativi

I’m still waiting the amount is 523 and I can’t get why is refund and not withdrawal. I think they are trying to cheat me

Thanks for your reply.

So far, the only communication I received from you was regarding the successful verification and your canceled payout request from 10/10/2025

If you wish for our assistance, please forward communication between you and the casino discussing the refund to me for review.

Send it to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Here is always usual amateurs

These people have not paid and will not pay. Do you want to do something here or not?

Questi non hanno pagato e non pagheranno volete fare qualcosa o no voi qua

Still nothing, what are you doing, tell me?

Ancora niente e voi che fate ditemi?

Today is the deadline they set for my €505 payment, and I haven't seen a cent. So are you planning on doing something or not?

Oggi è la deadline che avevano fissato per il pagamento dei miei 505euro e non ho visto un centesimo. Quindi avete intenzione di fare qualcosa o no?

I haven't seen 1 euro yet

Non ho ancora visto 1 euro

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

I mean, let me understand, now the counter restarts for another week? Do you think it's serious?

Cioè fatemi capire ora riparte il contatore per un’altra settimana?a vi pare serio?

Hello Gigig,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Aphrodite Casino to join the conversation.

Dear Aphrodite Casino,

Can you please provide an explanation why the player has still not received the promised payment that should have reached them by the end of 31st October, as you informed them in an email? Could you please inform me when and through which method the payment was processed on your end?

If there are any circumstances influencing this matter that cannot be shared publicly, please do not hesitate to reach out to me directly at michal.k@casino.guru.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They suck and won't resonate

Fanno schifo e non risoonderanno

They don't care if you give a negative rating.

A loro interessa zero se mettete valutazione negativa

Well I'd say they said it all without answering no

Beh direi che hanno detto tutto senza rispondere no

Dear Gigig,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos by their reviews and ratings and only play in reputable, high-rated casinos in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru