AmunRa Casino - Pelaajan tili on suljettu ja voitot takavarikoitu.

Hi, this casino closed my account with the money in it, but they've now told me they've chosen not to return it. Can you contact them and resolve the issue?

Salve, questo casino' mi ha chiuso il conto con i soldi dentro ma ad oggi mi hanno risposto che hanno scelto di non tornameli. Potete contattarli e risolvere il problema ?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play shortly before your account was closed? Were they slots, live casino games, or sports betting?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you accumulate your winnings with or without a bonus?
• Is there any chance that someone from your household or using the same IP address also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika