AmunRa Casino - Pelaajan tili on suljettu.

Good morning, today AmunRa blocked my account without warning and reversed my withdrawal. I would like the casino to refund my remaining balance in full.

Buongiorno, oggi AmunRa ha bloccato il mio conto senza preavviso e annullato il mio prelievo. Vorrei che il casino mi restituisca il saldo residuo per intero.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

• I played Hacksaw and Pragmatic slot machines
• the verification was not necessary, I was not asked for it
• I accumulated the winnings with my own money

Ciao Attila,

• ho giocato alle slot machine hacksaw e pragmatic
• la verifica non era necessaria, non mi è stata chiesta
• ho accumulato le vincite con i miei soldi

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

The casino ignored my request for a refund of the remaining funds.

Il casino ha ignorato la mia richiesta di rimborso dei fondi rimanenti.

I'm very sorry but you haven't addressed my previous request. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.