AmunRa Casino - Pelaajan maksu on viivästynyt kaksi viikkoa.

Hello, I've been waiting for my AmunRa payout for two weeks now, but nothing has been paid out. They haven't requested any verification of my account, and the payouts have been pending for two weeks. My account shows "no verification required at this time." When I inquired in the live chat, I was told to be patient, but nothing has happened.

I would like to ask for your help, as I believe nothing will happen on its own.

Hallo, ich warte seit 2 Wochen auf meine Auszahlung von AmunRa aber es wird einfach nichts bezahlt. Sie haben auch keine Verifizierung meines Kontos angefordert, die Auszahlungen sind seit 2 Wochen ausstehend. Mein Account zeigt an "derzeit keine Verifizierung notwendig". Auf Nachfrage im Live Chat wird mir mitgeteilt dass ich mich weiter gedulden soll, aber passieren tut nichts.

Ich möchte um Ihre Hilfe bitten, da ich glaube dass von selbst nichts passiert

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nibadon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas