AmunRa Casino - Pelaajan kotiutus on viivästynyt.

Hello, Amunra Casino hasn't processed my withdrawals for three weeks. I have €24,405 in real money balance and tried contacting them on November 28th and December 1st, but each time I was told to be patient and that the withdrawals were on hold. Furthermore, my uploaded documents aren't being verified either. The status has been pending for 10 days.

I deposited €1300 + €2600 bonus and wagered it completely.

Hallo, Amunra Casino bearbeitet meine Auszahlungen seit 3 Wochen nicht. Ich habe 24405€ Echtgeld Guthaben und Kontaktversuche am 28. November sowie 1. Dezember unternommen und wurde jedes Mal vertröstet dass ich mich gedulden soll und die Auszahlungen in der Warteschleife sind. Des weiteren werden meine hochgeladenen Dokumente ebenfalls nicht überprüft. Es steht seit 10 Tagen auf ausstehend.

Ich habe 1300€ eingezahlt + 2600€ Bonus und diesen vollständig umgesetzt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Maruschka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Have you had any successful withdrawals whatsoever, please?
• Are you currently actively engaged in the game, or are you awaiting your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

Hello Katarina,

I uploaded the following:

ID photos + face scan

Andreas proof

I uploaded both documents 10 days ago.

My payments have been outstanding since November 22nd, and several attempts to contact them have been unsuccessful. The fact that my documents are not being checked is further delaying the process.

I have never received any payouts and do not intend to continue playing. I would like to withdraw my balance.

Hallo Katarina,

Ich habe folgendes hochgeladen:

Ausweisbilder + Gesicht scan

Andreasnachweis

Beides Dokumente habe ich vor 10 Tagen hochgeladen.

Meine Auszahlungen sind allerdings schon seit dem 22. November ausstehend und mehrere Kontaktversuche haben nichts bewirken können. Auch die Tatsache dass meine Dokumente nicht geprüft werden verzögert das Ganze immer mehr.

Ich habe noch nie auszahlungen erhalten und habe nicht vor weiter zu spielen. Ich möchte mein Guthaben Auszahlen.

My documents are still pending. Absolutely nothing is happening with the casino.

Meine Dokumente sind immer noch ausstehend. Es passiert einfach überhaupt nichts vom Casino

Dear Maruschka,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Hello Katarina, here is the progress

Nothing new has happened since then. I've been waiting for my payment for over a month and my documents haven't been checked either.

Hallo Katarina hier ist der Verlauf

Es hat sich gar nichts neues mehr getan seitdem. Ich warte über 1 Monat auf meine Auszahlung und meine Dokumente wurden auch nicht geprüft.

Everything remains unchanged. Could you please contact the casino?

Nach wie vor alles unverändert. Könnten Sie bitte das Casino kontaktieren?

Hello Maruschka,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello, there's been no update. My proof of delivery is still pending.

Hallo, es hat sich nichts neues ergeben. Mein Nachweis ist immer noch auf ausstehend.

Everything's still the same.

Immer noch alles gleich

Dear Maruschka,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Katarina

Dear Maruschka,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from AmunRa Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear AmunRa Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Maruschka,

Thank you for reaching out to us.

We are sorry to hear about your case and frustration.

Please be informed that we forwarded your documents with priority for review and expect further updates as soon as possible.

We thank you for your patience and understanding.

Kind regards,

Amunra Casino

Dear Maruschka,

We would kindly like to ask you to check your emails where we provided you further information regarding which documents are still missing in order to finalize the verification of your account.

Please upload the requested documents within your profile.

We thank you for your patience and understanding.

Kind regards,

Amunra Casino

Hello everyone,

Thank you, AmunRa Casino, for the updates. Maruschka, could you please confirm which documents you have submitted so far and whether you received the latest instructions from the casino?

AmunRa Casino, once Maruschka updates us, please clarify if any additional documents are required to complete the verification.

Dear Samuel,

We would kindly like to inform you that as for now we did not receive any reply to our email from the player, nor were new documents submitted to complete the verification.

Kind regards,

Amunra Team

Dear Maruschka and AmunRa Casino,

Thank you, AmunRa Casino, for your update and for keeping us informed.

Maruschka, please let us know which documents you have submitted so far and if you have received the casino’s latest instructions.

Hello, I have uploaded all the newly requested documents. These were proof of deposit and proof of ownership of a crypto wallet. To avoid further delays, I would like to point out that Trust Wallet does not request any personal data, and therefore proof using my crypto address and name is not possible. I have uploaded a screenshot of my address, which confirms my ownership.

Hallo, ich habe alle neu geforderten Dokumente hochgeladen. Diese waren Nachweis der Einzahlung und Nachweis der eigentümerschaft eines Krypto wallets. Um weitere Verzögerung möglichst zu vermeiden merke ich hierzu direkt an, dass Trust Wallet keine persönlichen Daten verlangt und daher ein Nachweis mit meiner Krypto Adresse und meinem Namen nicht möglich ist. Ich habe einen Screenshot meiner Adresse hochgeladen welche meine Eigentümerschaft bestätigt.

Hello, my proof of ownership of my crypto address has been repeatedly rejected and requested again. Could you please explain to the casino that Trust Wallet does not require personal data and therefore proof using my crypto address and my name is not possible? I have now uploaded a screenshot of my address several times, confirming my ownership.

I would be happy if we could finally complete this verification; I have been waiting for my payouts for 10 weeks now.

Hallo, es wurde wiederholt mein Nachweis über Eigentümerschaft meiner Krypto Adresse abgelehnt und erneut gefordert. Können Sie dem Casino bitte erklären dass Trust Wallet keine persönlichen Daten verlangt und daher ein Nachweis mit meiner Krypto Adresse und meinem Namen nicht möglich ist. Ich habe jetzt mehrfach einen Screenshot meiner Adresse hochgeladen welche meine Eigentümerschaft bestätigt.

Ich würde mich freuen wenn wir diese Verifizierung endlich zum Abschluss bringen können, ich warte mittlerweile schon 10 Wochen auf meine Auszahlungen.

Hello everyone,

thank you, Maruschka, for the update and for confirming the documents you have submitted.

AmunRa Casino, at this stage, I kindly ask you to review the documents already provided by the player and confirm whether they are sufficient to complete the verification. If further information is strictly required, please specify exactly what is missing or insufficient. It is important to provide clear instructions so that this long-standing verification can finally be completed and the complaint moved toward resolution.

Thank you for your prompt attention and cooperation.

Dear Maruschka,

Thank you for the provided documents.

We would kindly like to inform you that the proof of ownership was rejected as there were no names visible on the document.

Please upload the requested document with all information visible in order to successfully verify your account.

Thank you for your understanding.

Kind regards,

Amunra Team

Hi Samuel, do you see this? It's like talking to myself. How many more times do I have to say that Trustwallet doesn't ask for any personal data and therefore the requested document doesn't exist? I've uploaded a screenshot of my address multiple times, which confirms my ownership.

It looks like we're unfortunately not making any further progress, and that's after almost two months.

Hallo Samuel, siehst du das? Es ist als ob man Selbstgespräche führt. Wie oft muss ich noch sagen dass Trustwallet keine persönlichen Daten verlangt und daher das geforderte Dokument nicht existiert. Ich habe mehrfach einen Screenshot meiner Adresse hochgeladen welche meine Eigentümerschaft bestätigt.

Es sieht so aus als ob wir leider nicht weiter kommen und das nach bald 2 Monaten.

Hello everyone,

Thank you, Maruschka, for your update and for confirming the documents you have submitted. I fully understand your frustration after almost ten weeks of waiting.

AmunRa Casino, this situation has now gone on far too long. The player has repeatedly provided screenshots proving ownership of the crypto address, and as clearly stated, Trust Wallet does not include personal data such as the account holder’s name.

At this stage, I need you to provide a definitive response:

• Can the screenshots already submitted be accepted as valid proof of ownership?
• If not, specify exactly what alternative document the player can realistically provide, considering the limitations of the wallet.

Please review the submissions carefully and respond without further delays. Continued rejection without a clear explanation is unacceptable and only prolongs the resolution unnecessarily. The verification and payout need to move forward immediately.

Thank you for your prompt attention.

Dear All,

Thank you for your reply and the provided documents.

We clearly understand the urgency of the matter and assure that we do our best to move forward.

We would kindly like to inform you that the documents are currently under review with all information and explanations provided.

We are awaiting further update in the nearest time and will directly inform you.

We thank you for your patience and understanding in this case.

Kind regards,

Amunra Team

I hope the verification process will be completed this week. It would be frustrating if I had to wait another week for feedback, only to find out something else is wrong. I've already submitted everything multiple times.

Ich hoffe dass die Verifizierung diese Woche abgeschlossen wird. Es wäre traurig wenn ich jetzt wieder eine weitere Woche warten muss um Rückmeldung zu erhalten und dann wieder irgendwas angeblich nicht passt. Ich habe schon lange mehrfach alles eingereicht.

Dear Maruschka,

Thank you for your patience and cooperation.

We are happy to inform you that your account has been successfully verified.

Furthermore please note that we forwarded your withdrawal requests with priority and expect the finalization in the nearest time.

Thank you for your understanding.

Kind regards,

Amunra Team

Hello Maruschka,

We would like to update you that due to Samuel, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Samuel has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Samuel will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello, there is still €22,400 outstanding. However, I haven't received a payment for 5 days.

Hallo, es sind noch 22400€ ausstehend. Ich habe aber seit 5 Tagen keine Auszahlung mehr erhalten

Now suddenly withdrawals are blocked for me again and I can no longer request any withdrawals.

Why are there problems again now that my account has been verified?

Jetzt sind plötzlich wieder Auszahlungen gesperrt für mich und ich kann keine Auszahlungen mehr beantragen.

Warum kommen jetzt schon wieder Probleme nachdem mein Account verifiziert wurde?

Dear Maruschka,

Thank you for your reply.

We would kindly like to apologize for the confusion and delay in your case.

Unfortunately we need to inform you that one document is still missing on your account in order to proceed with the payouts.

We would kindly like to ask you to upload a selfie with your ID and the Casino Website clearly visible in the background.

We are deeply sorry for the delay and will immediately proceed with your payment once the document is received .

We hope for your understanding.

Kind regards,

Amunra Team

I uploaded the selfie.

Honestly, I find it quite sad that I now have to wait again to be verified after I was only able to receive payouts for a few days and was previously informed that my account was fully verified, after having already had to wait for over 2 months.

Ich habe das Selfie hochgeladen.

Ehrlich gesagt finde ich es ziemlich traurig wie ich jetzt erneut warten muss nochmal verifiziert zu werden nachdem ich gerade einmal ein paar Tage lang Auszahlungen erhalten durfte und mir vorher mitgeteilt wurde dass mein Account vollständig verifiziert ist, nachdem ich zuvor schon über 2 Monate warten musste.

Hello everyone,

thank you for the update, Maruschka.

I am back and have resumed handling this case. I note that the requested selfie has now been uploaded. We will now wait for the casino’s confirmation regarding the completion of this final verification step.

AmunRa Casino, given how long this case has already been ongoing, could you please also confirm whether, once the selfie is approved, the player will be able to withdraw the full remaining balance without further restrictions or additional verification requests?

I will await your clarification and update the thread accordingly.

Dear Maruschka,

We are highly appreciating your patience and cooperation.

We can now confirm that your account is fully verified and your payments have been forwarded with highest priority.

We will inform you as soon as the transactions have been completed.

Thank you for your understanding.

Kind regards,

Amunra Team

Dear Maruschka,

We are happy to inform you that your withdrawal requests have been successfully complete.

Kind regards,

Amunra Team

Hello Maruschka,

thank you for the update.

Please let us know once you start receiving the withdrawals and keep us informed about the progress until the full balance is paid out.

Thank you as well to AmunRa Casino for the update and cooperation.

Hello Samuel, there is still €15900 outstanding.

Hallo Samuel, es sind noch 15900€ ausstehend.

Hello Maruschka,

thank you for the update.

I understand. I’ll keep the complaint open and continue monitoring the case until the remaining €15,900 is fully paid. Please let me know as soon as you receive any further withdrawals or if there is any change.

€14,400 remaining

Noch 14400€

Hello Maruschka,

thank you for the update, I understand. I’ll continue monitoring the situation and keep the complaint open. If at any point everything appears to be proceeding normally on your side, please let me know as well.

Hello, unfortunately no payouts have been made since February 19th.

Hallo, leider wurde seit 19. Februar keine Auszahlung mehr ausgeführt.

Hello everyone,

thank you for the update, Maruschka. I understand your concern, especially since no payments have been made since February 19th.

AmunRa Casino, could you please provide an update on the current status of the remaining balance and clarify when the next withdrawals are expected to be processed?

Thank you both. I’ll wait for the casino’s response and follow up accordingly.

Dear Maruschka,

Thank you for your reply.

After reviewing we can confirm that one payout was made on the 01.03 and two payouts were made on the 03.03.

The new requests will be reviewed and finalized in the given timeframe according to our terms and conditions.

Thank you for your understanding.

Kind regards,

Amunra Team

Hello Maruschka,

thank you for the update and thank you to AmunRa Casino for the clarification regarding the recent payouts.

Maruschka, since it appears that the withdrawals are continuing to be processed, I would like to ask whether you would be comfortable with temporarily closing this complaint to help us manage the large number of active cases we are currently handling.

Of course, if you agree, the complaint can be reopened at any time if the payments stop again or if you encounter any further issues with the remaining balance.

Please let me know if this would be acceptable for you.

Hello, I still owe €8900 and would ask that the complaint be left open until I have received the remaining amount.

Hallo, ich habe noch 8900€ zu erhalten und würde bitten die Beschwerde bitte geöffnet zu lassen bis ich den Restbetrag erhalten habe.

Hello everyone,

thank you for your response, Maruschka, and for the clarification.

That is completely understandable. We will keep the complaint open until the remaining balance has been fully paid. Please continue to keep us informed about any further withdrawals or payments you receive.

Hello, I still owe €7400.

Hallo, ich habe noch 7400€ zu erhalten.

Hello Maruschka,

thank you for your update. I’m glad to see that the remaining balance is decreasing.

Please continue to keep me informed about further withdrawals as they are processed so I can monitor the progress.

Dear Maruschka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I requested new withdrawals. Of the three withdrawals, two were canceled without explanation. Furthermore, I can no longer request a new withdrawal today. Unfortunately, I'm again getting the impression that there are attempts to delay the withdrawals.

Ich habe neuen Auszahlungen beantragt. Von 3 Auszahlungen wurden 2 wieder storniert ohne Begründung. Gleichzeitig kann ich heute keine neue Auszahlung mehr beantragen. Leider bekomme ich wieder den Eindruck dass versucht wird die Auszahlungen zu verzögern

I would appreciate it if AmunRa processed my withdrawals a little faster. In the last 7 days, I have only received €500.

Ich würde mich freuen wenn AmunRa meine Auszahlungen etwas schneller bearbeitet. In den letzten 7 Tagen habe ich nur 500€ ausgezahlt bekommen.

Hello everyone,

Thank you for the update.

Dear AmunRa Casino, could you please clarify what is currently causing the delays and the cancellation of the player’s recent withdrawal requests? It would also be helpful to explain why the player is temporarily unable to submit new withdrawals and what conditions need to be met for the process to continue smoothly.

Dear Maruschka, I understand your concerns, especially given the recent cancellations and slower progress. I’ll keep monitoring the situation and wait for the casino’s clarification so we can better understand what is happening.

Dear Maruschka,

Thank you for your reply.

Please be informed that the payments you are referring to were canceled by your payment provider.

In order to receive further information about the cancellation we would recommend to contact your payment provider.

Furthermore, please note that your current requests have been forwarded as priority.

Kind regards,

Amunra Team

I always request all withdrawals to Crypto USDT. Therefore, claiming it was canceled by "my payment provider" is utter nonsense. I ask you to adhere to the applicable withdrawal limits.

Ich habe beantrage immer alle Auszahlungen auf Crypto USDT. Also zu behaupten es würde von "meinem Zahlungsanbieter" storniert worden sein ist absoluter Quatsch. Ich bitte Sie die Auszahlungen gemäß geltenden Limits einzuhalten.

Two more payouts from AmunRa have just been cancelled. I don't understand why.

Es wurden gerade erneut 2 Auszahlungen von AmunRa storniert. Ich verstehe nicht was das soll.

Hello everyone,

Dear AmunRa Casino,

Thank you for your response, however, the current explanation raises further questions. The player states that all withdrawals were requested via crypto (USDT), which typically does not involve a traditional payment provider in the same way as bank transfers.

Could you please clarify in more detail:

• What exactly you mean by "canceled by the payment provider" in this case?
• At which stage the withdrawals are being canceled (before or after processing on your side)?
• Whether there are any internal limits, technical issues, or account-related restrictions causing these cancellations?

A clearer explanation would help avoid further confusion and allow us to properly assess the situation.

Dear Maruschka,

Thank you for your updates. I understand how frustrating these repeated cancellations must be. Let’s wait for the casino to provide a more detailed clarification so we can determine what is really causing the issue.

Dear Maruschka,

Thank you for your reply.

Please be informed that the withdrawal was again canceled by your payment provider. This may happen in case your financial institute marks the payments as risk and does not accept those.

Please be informed that you may enter another payment method like your crypto wallet in order to secure fast payment.

We would recommend to contact your payment provider in order to learn more about their restrictions.

Furthermore, please note that your current requests have been forwarded as priority.

Dear Samuel,

Please note that the payments are getting back to us as soon as they reach the final stage where the payment is send to the players payment provider.

Kind regards,

Amunra Team

Hello, the explanation still doesn't make sense. There's no payment provider on my end at all, since I withdraw using crypto, and as soon as the casino processes the transaction, it goes directly to my crypto wallet. There's no person in between who needs to approve anything.

It's not my fault that withdrawals were canceled, it's the casino's! I request that AmunRa stop canceling withdrawals and pay out according to the timeframes stated in the terms and conditions. So far, I've only received €2000 this month. That's significantly less than I should normally receive.

Hallo, die Erklärung ergibt leider weiterhin keinen Sinn. Es gibt überhaupt keinen payment Provider auf meiner Seite, da ich mit Crypto auszahle und sobald das Casino die Transaktion ausführt es direkt auf meinem Crypto wallet landet. Da gibt es keine Person dazwischen die irgendwas genehmigen muss.

Es liegt nicht an mir dass Auszahlungen storniert wurden, sondern am Casino! Ich bitte AmunRa keine Auszahlungen mehr zu stornieren und gemäß den in den AGBs angegeben Zeiten zu bezahlen. Bisher habe ich erst 2000€ diesen Monat erhalten. Das ist deutlich weniger als ich normal erhalten sollte.

Hello everyone,

thank you for the responses.

Dear AmunRa Casino,

I appreciate the clarification, however, there is still one point that remains unclear.

Since the player is withdrawing via crypto (USDT), there is typically no external payment provider involved in the same way as with bank transfers. Could you please provide more technical detail on:

• what exactly "canceled by the payment provider" means in this context,
• at what exact stage the withdrawals are being rejected,
• and whether this is related to internal limits, compliance checks, or any technical issues?

This information will help us properly understand the situation and advise the player accordingly.

Dear Maruschka,

thank you for your feedback. Let’s wait for the casino’s clarification so we can determine the next steps.

Thank you all for your cooperation.

Dear All,

Thank you for your reply and clarification.

Please be informed that we requested detailed information about the cancellation of the withdrawal requests and will inform you as soon as possible.

In the meantime, please be informed that the current requests are expected to be finalized in the nearest time.

Thank you for your patience and understanding.

Kind regards,

Amunra Team

Hello everyone,

thank you, AmunRa Casino, for the update.

Dear Maruschka,

For now, we will wait for the casino’s further explanation regarding the withdrawal cancellations and the technical details behind the process.

In the meantime, please keep me informed about the current status of your account balance and also let me know once the funds are successfully received.

Thank you all for your cooperation.

Dear All,

Thank you for your patience.

We would kindly like to apologize for the delay as we are still waiting for detailed information from the department.

We can see that the last four withdrawal requests have been successfully complete and the current pending transaction are expected to be finalized in the nearest time.

We thank you for your understanding.

Kind regards,

Amunra Team

Hello everyone,

thank you, AmunRa Casino, for the update.

Please let us know once you receive the detailed information from the relevant department, including clarification on what the issue was related to.

Thank you.

Another payment from AmunRa was cancelled without reason.

Erneut wurde eine Auszahlung von AmunRa grundlos storniert.

Dear All,

Thank you for your patience.

Please be informed that we requested information from the payment provider and proof/ reason of cancellation and will provide all details to you as soon as we are receiving them.

Thank you for your understanding.

Kind regards,

Amunra Team

Hello everyone,

thank you, AmunRa Casino, for the update.

Dear Maruschka,

thank you for the info as well.

For now, we will wait for the casino to provide the detailed explanation regarding the cancellations. Please keep me informed if there are any new updates on your side or if any payments are received.

I will keep monitoring the case.

Thank you both.

Dear All,

Thank you for your patience.

We would kindly like to forward you the response of the payment provider regarding withdrawal cancellations:

Both payout intents were Failed with the following reason: 'Transaction with the same amount and address is already in progress. Please try again later.'

According to the investigation, there is already completed withdrawal with the same parameters: 911884569

So 911884569 payout intent was created first. The API processed the earliest one (08:29:21.483) first and completed ~2 minutes later (updated on 2026-04-08T08:31:11.073).

The other two 916133705 created on 2026-04-08T08:29:21.509 and 913097181 created on 2026-04-08T08:29:21.575) arrived milliseconds later, saw the same address+amount already in progress, and were immediately rejected.

We hope this helps to clarify the case.

Furthermore please note that your current withdrawal requests are already under review and will be complete as soon as possible.

Thank you for your understanding.

Kind regards,

Amunra Team

Hello everyone,

thank you for the update.

Dear AmunRa Casino, thank you for the detailed explanation.

Dear Maruschka, based on the explanation from the payment provider, the issue seems to have been caused by multiple withdrawal requests with the same amount and wallet details being submitted at nearly the same time. To help avoid similar issues in the future, I would recommend submitting one withdrawal at a time and waiting until it is either processed or clearly rejected before creating another request with the same parameters. This should prevent the system from flagging duplicate transactions.

Please also let me know what your current balance is and whether it has been affected in any way.

Thank you for your cooperation.

Hi Samuel, I just want to clarify that I applied for €500 once a day, as the system allows. These weren't short-term applications as it was portrayed, but rather applications every 10-20 hours.

Only €900 is still outstanding.

Hallo Samuel, ich möchte nur klarstellen dass ich täglich 1x 500€ beantragt habe wie es das System zulässt. Das waren keine Kurzfristigen Abstände wie es dargestellt wurde sondern mindestens 10-20 Stunden.

Es sind nur noch 900€ ausstehend.

Hello Maruschka,

thank you for the clarification.

I understand your point, and I’m sorry that we still don’t have a clear explanation from the casino regarding the cancelled withdrawals. For now, I would recommend proceeding with the remaining withdrawal request as usual and trying to complete the payout through the same method. If any further cancellations or issues occur, please let me know immediately and I will contact the casino again to clarify the situation directly with them.

I will also continue monitoring the case in the meantime.

My last payments are now a week overdue.

Meine letzten Auszahlungen sind jetzt seit 1 Woche ausstehend.

Hello everyone,

Dear Maruschka,

thank you for the update. Since your remaining payments are now a week overdue, this needs to be clarified more precisely.

Dear AmunRa Casino,

could you please provide a clear explanation for the delay in processing the remaining €900, and confirm the current status of these pending withdrawals? Additionally, please let us know the expected timeframe for completion.

I will keep monitoring the case and update the thread once there is a response. Thank you both for your cooperation.

Dear Maruschka,

We would kindly like to apologize for the delay of your payments.

We forwarded your requests with priority and expect the finalization in the nearest time.

We thank you for your understanding.

Kind regards,

Amunra Team

Hello everyone,

AmunRa Casino, thank you for the update.

Dear Maruschka,

please let me know as soon as you receive the remaining payments. If everything is completed successfully, I can proceed with closing the complaint. If there are any further delays or issues, don’t hesitate to inform me.

Thank you.

Hello Samuel.

I received the final payments today. Everything is now settled. Thank you so much for your help.

Hallo Samuel.

Heute habe ich die letzten Zahlungen erhalten. Damit wurde nun alles bezahlt. Vielen Dank für deine Hilfe.

Dear Maruschka,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

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Casino Guru