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Good afternoon,

I would like to ask for your help with the withdrawal of €200 that I made at this casino on 15.11.2025.

I won this amount without access to bonuses or any promotion.

My account is valid for withdrawals and I have never had any problems withdrawing my winnings. I always deposit via mbway and always withdraw via bank transfer. I've been to the chat several times and the response from the chat is always the same. It's late, we're sorry, etc. They always give the same answer.

Can you help?

Thank you

Boa tarde,

Venho por este meio solicitar a vossa ajuda no levantamento de 200€ que efetuei neste casino no dia 15.11.2025.

Ganhei este valor sem acesso a bónus ou qualquer promoção.

A minha encontra-se validada para levantamentos nunca tendo tido qualquer problema em levantar os meus ganhos. Faço sempre depósitos por mbway e levanto sempre por transferência bancária. Já fui ao chat várias vezes e a resposta por parte do chat é sempre a mesma. Está atrasado, lamentamos, etc. Dão sempre a mesma resposta.

Podem ajudar?

Obrigado

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Dear Knotz12345, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with QuickWin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Good morning,

Here are the answers to your questions:

Last withdrawal made on 03.11.2025 and credited to the account on 07.11.2025.

You can see a screenshot of the last withdrawal processed.

The current status of the withdrawal has been as required since the day I requested the transfer, i.e. 15.11.2025. It doesn't go beyond that. I have attached a screenshot of the withdrawal status.

Thank you

Bom dia,

Segue resposta às questões:

Último saque efetuado no dia 03.11.2025 e creditado na conta no dia 07.11.2025.

Podem verificar screenshot do último levantamento processado.

O status atual do levantamento está como requerido desde o dia em que solicitei a transferência, ou seja, dia 15.11.2025. Não passa desse estado . Em anexo envio screenshot do estado do levantamento.

Obrigado

Boa tarde,

Chat de hoje dia 16.05.2025:

Chat started on 26 Nov 2025, 03:00 PM (GMT+0)

(03:00:38)*** Pedro joined the chat ***(03:00:38)Pedro

Levantamento pendente desde dia 15.11.2026

(03:00:49)*** Krista joined the chat ***(03:00:58)Krista

/Kindly note, that at the moment you are connected to our English customer support, however, our chat uses auto-translate mode, therefore, please feel free to keep using your language!

Please keep in mind that some errors in translation may occur, but we hope this function will allow us to help you to the best of our ability.

(03:01:01)Krista

Hello! Welcome to Customer Support Service!

My name is Krista and I will be assisting you today.

(03:01:03)Krista

/I will be more than happy to check that for you, just bear with me for a few minutes.

(03:01:08)Pedro

Ok obrigado

(03:03:20)Krista

Thank you for waiting, 

I have checked your withdrawal and there seems to be a delay in processing. I would like to assure you that this is nothing to worry about and that your withdrawal is safe. 

We kindly ask you for some patience while your withdrawal is being processed and we apologize for any inconvenience caused. Once the process is complete, the status of your withdrawal will be updated in your balance history.

(03:03:33)Pedro

Ok obrigado

(03:03:42)Krista

Can I help you with anything else?

(03:05:56)Krista

If that is all, I will proceed with ending our chat session for now, however please feel free to contact us again with any further questions. Have a great remainder of your day and enjoy your time on our site!

(03:06:43)*** Pedro left the chat ***

Sempre a mesma resposta. Atrasos nos levantamentos, muitos levantamentos. É sempre a mesma resposta. Peço -vos que ajudem nesta situação.

Obrigado

Good afternoon.

I've already received the money in my account. Thank you for your help

Boa tarde.

Já recebi o dinheiro na conta. Obrigado pela ajuda

Dear Knotz12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina

Casino.Guru