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Good morning, I've been waiting for a withdrawal of 700 euros since 23.09.2025. I have another 1000 euros in my player account so I can withdraw it. They said that after 3 days I would have the money in my account. They also told me that 24 hours after the first withdrawal I could withdraw another 800 euros, which is the limit. But it says I've already exceeded the withdrawal time. And I've only made one withdrawal of 700 euros which has been pending for 4 days, thank you.

Bom dia já do dia 23 .09.2025 que estou a espera de uma retirada de 700 euros. Tenho mais 1000 euros na conta de jogador para poder retirar. Dizeram que passado 3 dias tinha o dinheiro na conta. E também me disseram que passado 24h depois do 1 levantamento que fizesse ,poderia retirar mais 800 euros que é o limite. Só que diz que já excedi o momento de levantamentos. E só fiz uma retirada de 700 euros que está pendente a 4dias obrigada

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Patricio1987,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas