Amon Casino - Pelaajan kotiutus on viivästynyt.

I deposited 300 euros on 8.11.2025 and redeemed the nonsticky bonus. I won 1557.50 euros, which I have been trying to withdraw from the casino for over a month now. At first they asked for the normal documents, proof of identity and proof of address. They were approved and I was able to make a withdrawal request. A couple of days later my withdrawal was rejected. I contacted customer service, after which they asked for more documents, including a selfie with the hangers and screenshots of the online wallet information I had used to deposit. I sent good photos according to the instructions. It took several weeks to approve these because each time the documents were rejected for some reason that was never explained. I continued to submit the documents again and again. Apparently the documents have now been approved but still require some team review. I have been waiting for this for almost 2 weeks now. The answer is always the same when I ask how long it will take for me to withdraw my money. They say they can't say and that they are trying to be as fast as possible. Customer service always gives the same copypaste answers.

Talletin 8.11.2025 300euroa lunastin nonsticky bonuksen. Voitin 1557.50euroa joita olen nyt yli kuukauden ajan koittaa nostaa kasinolta. Aluksi pyysivät normaalit dokumentit henkilöllisyys todistuksen sekä proof of addres. Ne hyväksyttiin ja sain tehtyä nosto pyynnön. Siitä pari päivää niin nostoni oli hylätty. Otin yhteyttä asiakaspalveluun jonka jälkeen he pyysivät lisää dokumentteja mm selfie henkkareiden kanssa sekä kuvan kaappauksia netti lompakon tiedoista jota olin käyttänyt tallettamiseen. Lähetin hyvät kuvat ohjeiden mukaan. Näiden hyväksymisessä meni useampi viikko sillä joka kerta dokumentit hylättiin jostain syystä mitä ei koskaan kerrottu. Jatkoin dokumenttejen laittamista uudelleen ja uudelleen. Ilmeisesti nyt dokumentit ovat hyväksytty mutta vaatii vielä jotain tiimin tarkistutsta. Tätä olen nyt kohta 2 viikkoa odotellut. Vastaus on aina sama kun kysyn kauan siinä kestää että saan rahani nostettua. Sanovat että ei osaa sanoa ja että pyrkivät olemaan mahdollisimman nopeita. asiakaspalvelussa tulee aina samat copypaste vastaukset.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Sakke88, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with amoncasino (https://www.amoncasino88.com/en/casino). Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina