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Good morning,

I made a withdrawal of €499 on October 13, 2025 at 8:37 p.m. on the AllySpin website (allyspin-1483.com).

The status has been shown as "under review" then "processing" for several days, without any updates.

Customer service repeats the same automatic responses ("financial department informed", "thank you for your patience") but does not provide any approval date or proof of sending.

I am attaching screenshots of the chat and requesting your help in ensuring that the casino meets its stated withdrawal deadlines of 3 business days.

Thank you for your help and urgent intervention.

Bonjour,

J’ai effectué un retrait de 499 € le 13 octobre 2025 à 20 h37 sur le site AllySpin (allyspin-1483.com).

Le statut est indiqué "en cours de vérification" puis "en traitement" depuis plusieurs jours, sans aucune mise à jour.

Le service client répète les mêmes réponses automatiques ("service financier informé", "merci de votre patience") mais ne donne aucune date d’approbation ni preuve d’envoi.

Je joins les captures d’écran du chat et demande votre aide pour que le casino respecte ses délais de retrait annoncés de 3 jours ouvrés.

Merci pour votre aide et votre intervention urgente.

Dear Helena2811,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Helena2811,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Helena2811,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru