AllySpin Casino - Pelaajan kotiutus on viivästynyt.

I have a withdraw almost 10days ago, they 1-3 business day's to complete and now we are on the 9th day and still i have not received any more on the live chat they are just saying the same thing it will be completed soon and on the email they don't even reply and if they do they will say the same thing as the live chat will

Dear player, 

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for your money to appear in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The account doesn't required kyc or any verification from my end. i have received from this casino in the past the withdraw's within the time frame they supposed to complete it

This is the 14th day and i have still not received my withdraw, they still saying the same thing via live chat & email reply's. Is that anyway we can assist the withdraw to proceed and make them stop holding it?

Dear player, pease allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please share a screenshot of your withdrawal request?
• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

Thank you very much in advance for your reply. 

Best regards, 

Natalia

Yes, I can. I have screenshots showing that my account does not require any verification, and I also have a screenshot of the withdrawal request. However, for some reason, I am unable to upload them here in the chat (I tried from 3 different devices and it still does not allow me). Could you please provide me with an email address so I can send them there?

Yes, I have successfully made a withdrawal in the past using the same method for both deposit and withdrawal without any problem. The process was completed within the 3 business days stated by the casino. I also have the confirmation emails from the casino showing when I made the request and when the withdrawal was completed.

My winnings were made without any active bonus or promotion. They came directly from deposited funds and were requested for withdrawal right away.

Please let me know where I can send the screenshots. I also have chat transcripts with casino support confirming that there is no issue with my withdrawal from their side, except for a delay on their part, and that it should be completed soon.

Thank you very much for your reply! If you are unable to attach screenshots here, please feel free to send them to my email address. Additionally, could you please forward all the relevant communication between you and the casino? My email address is natalia.b@casino.guru.

Thank you in advance!

I have already send the proofs of the withdraw and that my account doesn't require KYC or any other documents.

sending you the chat transcription also shortly. Thank you for your time.

Thank you very much for the emails. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

yeah i have not still receive my money i am getting very frustrated right now they are not proceeding with it and they saying the same thing. The one who promoted that casino told me to cancel my withdraw through the card and make it with bank transfer because it will be processed quicker i don't know what to do please advise me how to proceed, thank you in advance!

Dear arditspark,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from AllySpin Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear AllySpin Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Dear arditspark,

I would like to bring to your attention that there are currently no pending withdrawals reflected in your account, as you canceled your withdrawal status on the 16th of September 2025.

Best regards,

AllySpin Casino Team

Can you provide me with the proof that i did cancel my withdraw 17 days later? i had the withdraw since 31/8/2025 still waiting my money.

Dear arditspark,

Could you please clarify the current status of your withdrawal? On September 16th, you mentioned that the casino requested you to cancel your withdrawal and submit a new request for a bank transfer.

Have you already done this? Is your withdrawal still showing as pending, or was the previous one cancelled without a new request being submitted?

Thank you.

Dear arditspark,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear arditspark,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo