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First deposit bonus that was not credited and while I grabbed the bonus grab, the cash prize was not included either and they tell me that they have cut it for no reason

Bonus πρωτης κατάθεσης που δεν πιστωθηκε και ενω επιασα το bonus grab το χρηματικο έπαθλο δεν μπήκε ουτε αυτό και μου λενε οτι τα έχει κοψει χωρις λογο

Dear Maik1993k,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the first deposit bonus and the cash prize not being credited.

In order to assist you better and investigate the situation, could you please provide us with more details by answering the following questions:

• Could you please specify the amount you deposited and send me a link to the first deposit bonus you wanted to activate? Was there a promotional code involved?
• Did you contact the casino's customer support after you found out that the bonus had not been credited to your account?
• Have you played any games with your deposit already?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Dear Maik1993k,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.