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I made a withdrawal over a week ago through Directa24, a payment gateway that usually pays in minutes. Since then, I've called them every day and they just tell me lies. They keep putting me on hold, saying they'll contact the payment gateway. I've read in several places that this casino is a scam, based on all the complaints. I need my money back.

Hice un retiro hace más de una semana por directa 24 una pasarela de pagos que suele pagar en minutos desde esa fecha que todos los días hablo y me dicen puras mentiras me tramitan cada día diciendo que se comunicaran con la pasarela de pagos en leído en varias partes y este casino por todos los reclamos es estafa necesito que me paguen mi dinero

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hi, everything is verified, including my deposit and withdrawal, which was processed but is still pending. They usually pay in minutes, but in my case, they haven't. The chat support isn't giving me any concrete information, but judging by the complaints on Instagram, etc., this casino leaves much to be desired. It's going straight to my blacklist.

Hola tengo todo verificado incluso mi depósito correspondiente y el retiro fue procesado y todo pero está pendiente ...suelen pagar en minutos pero en mi caso no lo an hecho ...el chat no me dice nada concreto pero por las quejas en instagram etc veo que deja mucho que desear el casino va directo a la lista negra

Furthermore, it's a very small casino; it's entirely the casino's fault and the management is slow. I don't know if it's really reliable or a scam, since Directa24 pays quickly.

Además es un casino super pequeño es totalmente problema del casino y gestión lenta o no se si realmente es confiable o es scam ya que directa24 Paga rápido

Where can I send screenshots showing that they're playing dumb about paying and won't send the transaction ID? I have everything verified, etc. It's 100% the casino's responsibility to pay. Please help me.

Donde puedo enviar los pantallazos que se hacen los tontos para pagar y no quieren enviar el ID de la transacción porfavor tengo todo verificado etc es 100 porciento responsabilidad del casino pagar porfavor ayudenme

Dear Player, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Dear Gmati,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru