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I filed a complaint on the Admiralbet.it website regarding a real bonus that wasn't credited following a promotion I participated in. I provided all the information they requested, but they haven't responded to me for three days since they took me on. I'd appreciate at least a response...Thank you!

Ho fatto aprire la segnalazione sul sito di Admiralbet.it per un real bonus non accreditato a seguito di una promozione a cui ho aderito. Ho dato tutte le informazioni che mi hanno richiesto e hanno smesso di rispondermi da tre giorni da quando mi hanno preso in carico. Gradirei almeno una risposta...Grazie!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you used ADMIRAL Pay to deposit funds into your casino account?
• How many deposits using ADMIRAL Pay have you made into this casino, and when did you first use this payment method?
• Has it already been 72 working hours since your deposit, considering this is the timeframe for receiving the bonus stated in the bonus Terms and Conditions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika