AceBet Casino - Pelaajan tili on suljettu ja varat takavarikoitu.

Hello, I tried to withdraw money from my account, but when I did, my account was blocked and all my money was taken. I contacted them via chat, but I only received an automated response and then they blocked me from sending messages. The casino does not have KYC (Know Your Customer) verification.

Buenas, he intentado retirar dinero de mi cuenta y cuando lo he hecho me han bloqueado la cuenta y se han quedado con todo mi dinero. Les he preguntado por el chat y sólo me dan una respuesta automática para a continuación bloquearme la opción de enviar mensajes. El casino no tiene KYC.

Important notice:

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila