AceBet Casino - Pelaaja ei ole vielä saanut voittojaan.

Tried to withdraw $150. They told me First processing time takes couple hours up to 1 to 3 days then after the three days, they told me that I had to wait 10 days after that I logged back in to see what it said in my transaction have been canceled and the money was put back into my account so I had to re-issue a withdrawal request. They’re telling me I have to wait another 10 days.

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Dear JJennings,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They canceled my withdrawal request after a week and I had to resubmit it. I have already been verified.